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Saini Hyundai Complaints & Reviews

Manobendra Roy
from Kolkata, West Bengal
Aug 28, 2021
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Address: AC 188, Sector 1, Salt Lake City, Kolkata 700064

I, Col Manobendra Roy had booked Grand i10 Nios from EM Bypass Showroom. Booking Amount was paid on 07 Aug 2021. Balance amount was fully paid on 09 Aug 2021.

Now my contentions as under :

1. Car Insurance payment taken from me is Rs 33658/-. However the car insurance actually paid by Saini Hyundai is Rs 29221/- on 26 Aug 2021. Thus an excess amount Rs 4437/- paid is due as REFUND to me.

2. For Car Registration and car Road Tax for 15 years, Rs 61270/- has been paid by me. However Saini Hyundai has paid Rs 60730/- to ARTO, Bhidannagar for the same. Thus here too excess amount paid Rs 540/- is due as REFUND to me.

You are therefore requested to RFUND Rs 4437 + 540 = Rs 4937/- to me. A cancelled cheque of my bankers has already been received your Sales Executive Mr Gursahib Singh from me on 24 Aug 2021.

Finally please don't treat the above as a complaint but only as a plea to ensure excess payment done by me towards Car Insurance, Car Registration and Road Tax by an amount totalling to Rs 4937/- will be duly refunded to me at the earliest!

The above is for your information and remedial actions as is deemed necessary.

Thanking your office in anticipation.

Sincerely
Col Manobendra Roy
Mob No : [protected]
+2 photos
Aug 29, 2021
Updated by Manobendra Roy
One cancelled cheque photo on WhatsApp was asked from me on 24 Aug 2021 by the sales rep of Saini Hyundai EM Bypass, Mr Gursahib Singh on tele. I then asked then him why it's required when full payment has already been made by me on 09 Aug 2021. He replied that it's required for refund if any by the Saini Hyundai Head Office, New Alipore, Kolkata. I then sent him the same on same day 24 Aug 2021 within half an hour.

I then kept that the above refund possibility in mind for posterity measures.

Now when I saw that I have paid in excess for car insurance by Rs4437/- and for Car Registration and Road tax (for 15 years) by Rs540/-, I'm now seeking REFUND for both totalling to Rs 4977/-.

Am now earnestly requesting

Aug 29, 2021
Updated by Manobendra Roy
On 27 Aug 2021I asked for REFUND to Mr Gursahib Singh Sales Rep Saini Hyundai EM Bypass. He informed me that he'll check with his seniors and revert back on the next day. However on the next day which was yesterday (28 Aug 21) Mr Manos Ghosh Manager of Saini Hyundai EM Bypass told me that no refund will be given to me and that my excess payment will retained as additional profit by Saini Hyundai Head Office at 5 JBS Halden Avenue, Kolkata 700105.

This came as a big surprise and shocking at this unethical attitude of Saini Hyundai.

Further the following SMS was also received by me yesterday evening from the office of ARTO, Salt Lake Motor Vehicle Dept, copy pasted as under :

"WB[protected] Received Rs.60730/- against new registration fee vide receipt no WB7D[protected] dated 28-Aug-2021. Thanks SALTLAKE ARTO. NoRTH."

Now my contentions:
a) Saini Hyundai is a Agent of Aditya Birla Insurance company and profits to the Agent is guaranteed within the premium paid by clients.
b) Any payment by client which is in excess to that charged by Motor Vehicle Dept of West Bengal must be RFUNDED to the client which is Rs 540/- in my case.

Thus Saini Hyundai would be committing misappropriation of funds if they do not REFUND utilised money paid in excess by me which is Rs 4977/- (4437+540=4477).

In view of the aforesaid I earnestly request Saini Hyundai to REFUND me at the earliest the utilised amount of Rs 5977/-.

Sincerely
Col Manobendra Roy

Aug 29, 2021
Updated by Manobendra Roy
My new Car Insurance was done by Saini Hyundai from Reliance General Insurance company through Aditya Birla Capital who are the brokers for the same insurance.

The aforesaid is for information only.

Sincerely
Col Manobendra Roy

Aug 30, 2021
Updated by Manobendra Roy
Attached herewith is the SMS I received from ARTO, Motor Vehicle Dept, Salt Lake on 28 Aug 2021.

Money received by ARTO is only Rs 60730/- whereas Saini Hyundai has taken from me Rs 61270/- which is Rs 540/- in excess and should be refunded to me alongwith excess amount taken by them against Car Insurance which is Rs 4437/-.

Thus Rs 4977/- (4437+540) is due to me as REFUND from Saini Hyundai Head Office, 5 JBS Halden Avenue, Kolkata 700105.

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    gr8angshu
    Aug 23, 2021
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    My Car has been picked up for service. Bt today I have repeatedly called Mr. Roomel Bhakta who is dealing with my car but in vein. I am completely in a dilemma about the condition of my car. So please do the necessaries at the earliest. Myself - Angshuman Das, car no WB 02 AH 2769
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      Sucheta Parhi
      Mar 3, 2021
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      I have booked i10nios from first weak November 2020 by depositing rs.10000/-. After that I have done full payment in January 2021. Till now I have not got my car and as I have done loan from bank they are demanding car details or else they can take legal steps as it is almost 2 month from loan disbursement. Kindly take my matter and guide what to do now.
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        Firojhossain007
        from Powai, Maharashtra
        Jan 5, 2021
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        আমি 50 দিন আগে আমার গাড়ি বুকিং cancel করি ।কিন্তু এখন ও আমি আমার cancel টাকা ফেরত পেলাম না।প্রতি দিন শোরুম থেকে বলা হয় টাকা ঢুকে গেছে।কিন্তু আজ o আমার টাকা ফেরত পেলাম না
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          A
          Avishek Guha Roy
          from Kolkata, West Bengal
          May 12, 2017
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          Address: Kolkata, West Bengal, 700038
          Website: hpromise.hyundai.co.in/index.aspx

          On 05/01/2017 I purchased a Hyundai Verna from Hyundai Promise from Saini Hyundai New Alipore, Kolkata, West Bengal numbered;WB 06G 5106.
          Upon a test drive the car seemed ok and within 2days we took the car. On the very first ride I realized that the clutch in the car was not responsive... Upon informing this to Saini Hyundai (the 2 showroom representatives who sold the car to me) they advised me that it might be a clutch issue as the car has run over 40000km so its advisable to get it changed all together. I immediately took heed of their advice and got myself a fresh clutch plate set from THEIR PRESCRIBED PRE-OWNED CAR SERVICE CENTER in Maheshtala. After 30 days I got my car back and I had already spent almost 10000 from my pocket, since clutch plate is not covered under the warranty.
          But, upon the very first trip in the car with the new clutch plates in place the problem was there as it was. Somehow I took the car back and the same thing happened the next time as well, only difference being that this time it stopped in the middle of the road and it had to be toed to their Rampur Service Center..After a diagnosis of the car they replied that THERE WAS NEVER AN ISSUE WITH THE CLUTCH PLATE rather there was a replacement needed for:-1.Clutch Master Cylinder 2.Clutch Slip Cylinder 3. Brakes Master Cylinder and 4. Clutch Tube..So basically due to an incorrect diagnosis of the car the previous time I paid 10000 from my pocket and also invited a hell lot of headache and sheer Harassment for myself.
          Now, the showroom people after being pushed relentlessly by myself over the past few weeks got all those parts covered under the warranty, but the showroom people refused to release my car as the smart card was still in process of being transferred to my name (although I paid in full along with all the brokerage to the showroom prescribed RTO agent to get the process done in Fast Track at the time of purchase i.e. 5 months ago ), once again after relentlessly pestering the showroom people for weeks, they finally gave me a copy of the Smart Card on my name.
          I have sent it to the Service center and now for the past one week I am relentlessly following up with the Service center people but their hands are tied as now the approval is not happening at the higher Levels.
          In total I am waiting for 35 days, and still counting.
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            A
            Avishek Guha Roy
            from Kolkata, West Bengal
            May 11, 2017
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            Address: Kolkata, West Bengal, 700038
            Website: hpromise.hyundai.co.in/BuyCar.aspx

            Dear Hyundai promise,
            On 05/01/2017 I purchased a Hyundai Verna from Hyundai Promise from Saini Hyundai New Alipore. Upon a test drive the car seemed ok and wit in 2days we took the car. On the very first ride I realised that the clutch in the car was not responsive... Upon informing this to Saini Hyundai (namely, Abhishek Rana and Sudipta Dutta, the 2 showroom representatives who sold the car to me) they advised me that it might be a clutch issue as the car has run over 40000km so its advisable to get it changed all together. I immediately took heed of their advice and got myself a fresh clutch plate set from THEIR PRESCRIBED PRE-OWNED CAR SERVICE CENTER in Maheshtala. After 1 month I got my car backand I had already spent almost 10000 from my pocket, since clutch plate is not covered under the warranty.
            But, upon the very first trip in the car with the new clutch plate the problem was there as it was. Somehow I took the car back and the same thing happened the next time as well, only difference being that this time it stopped in the middle of the road and it had to be toed to their Rampur Service Center..After a diagnosis of the car they replied that THERE WAS NEVER AN ISSUE WITH THE CLUTCH PLATE rather there was a replacement needed for:-1.Clutch Master Cylinder 2.Clutch Slip Cylinder 3. Brakes Master Cylinder and 4. Clutch Tube..So basically due to a rubbish diagnosis of the car the previous time I paid 10000 from my pocket and also invited a hell lot of headache and sheer Harassment for myself.
            Now, the showroom people after being pushed relentlessly by myself over the past few weeks got all those parts covered under the warranty, but the showroom people refused to release my car as the smart card was still in process of being transferred to my name (although I paid in full along with all the brokerage to the showroom prescribed RTO agent to get the process done in Fast Track at the time of purchase i.e. 5 months ago ), once again after relentlessly pestering the showroom people for weeks, they finally gave me a copy of the Smart Card on my name.
            I have sent it to the Service center and now for the past one week I am relentlessly following up with the Service center people but their hands are tied as now the approval is not happening at the higher Levels.
            Now My Question to SAINI HYUNDAI PROMISE is- AFTER BUYING A VEHICLE FROM YOU I UNDERGO THIS ORDEAL, THIS NIGHTMARE WHERE I AM FOLLOWING UP EVERY DAY TO GET MY CAR BACK AND EVERYDAY THERE IS SOME ISSUE OR THE OTHER FRO 35 DAYS THEN WHAT IS THE HYUNDAI PROMISE???????
            I AM NEVER EVER GOING TO BUY A VEHICLE FROM YOUR SHOWROOM AND BE REST ASSURE THAT I WOULD SHARE THIS NIGHTMARE BY WORD OF MOUTH SO THAT OTHERS DONT MAKE THE SAME BLUNDER THAT I DID.
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              R
              ROHIT
              from Palghat, Kerala
              Aug 12, 2009
              Resolved
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              Resolved

              We had renewed our Insurance Policy with Bajaj only when we were provided with a 4th free service coupon issued from Saini Hyundai by Madam Sangeeta in leau of the policy..while issuing the same when asked by us she replied that you can avail this coupon in Bengal Hyundai, Maniktala which is close to your residence...When we went to avail this coupon at Bengal Hyundai we were told by Mr.Amit there that it has to be availed at Saini Hyundai only and not here...when we rang up Saini Hyundai Swati madam said that it has to be availed here only..Kindly revert back to this e-mail within two days...why to make promises when they are wrong..we have another car whose renewal would be made in January..but we have decided to renew it from some other co. other than bajaj..
              Aug 14, 2020
              Complaint marked as Resolved 
              I had called Saini Hyundai as my car had an accident and the insurance was by Reliance.They advised me to talk to Saini Hyundai. I was referred to Mr rajesh who really had a very cooperative attitude. As my car was not starting, I had to call for a towing truck to do the same. Mr Rajesh had been very cooperative but I never knew I would end up in a big problem.
              Two days later the car was towed in, Mr Rajesh called up to say the ECM was missing, and it costs Rs 35 thousand. Hell broke loose and I ran across to see that the equipment is a main part to run all electrical parts .I went to the Budge Budge Road garage and found that even the music system is also not there in the car.
              My driver while releasing the car to the Saini Hyundai people had clearly mentioned that there is a music system in the car and the driver said ok. On asking the towing truck driver whether it is required to accompany him to the garage, he said its not required.

              By calling saini Hyundai to give me a service I lost the two valuable parts of my car, which according to their version is not possible for any local mechanic to know what this part is and what are the implications .

              Now who should be held responsible for the above failure in carrying on responsibility? I lose my money and mental peace.
              I purchased a santro GL car from your New Alipore store that was delivered to me om 02.03.2009 .

              After some time I found that the front driver's seat is sinking underneath and back . In my opinion it is a manufacturing fault of the vendor supplying the seat to Hyundai Motor . During my 3rd servicing at your service station on 19.02.2010 at 11A Braun Fled Row, Kolkata 700027, I brought the matter to the notice of your service supervisor, Sri Tanmoy Dey . Sri Dey got the defect inspected by the concerned person and informed to me that he had tried troughout the day to get a replacement. But as he could not, he had raised requisition for replacement that would come from Chennai in about 7 days time .

              On 24.02.2010, Sri Dey called me up and told that sponge for the seat has come and that I should bring the car on 01.03.2010 to service station where the will be repaired.

              I wsh to state that I shall not get the seat repaired as it is manufacturing defect of the seat that I have reported within one year of my purchase of the new car . I am sure that Saini Hyundai or Hyundai Motors will not want their customer to suffer for faulty manufacture of seat bu the vendor who must have the responsibility and liability to replace a defective unit to the customer of Hyundai Motor.

              I look forward to an early solution to my complaint.

              regards
              Ajoy Kumar Mukherjee
              Hi,

              I received a call from an unknown number last night and he said that he has got my number from Saini and he offer me a "business opportunity", to which I politely replied no. But my concern is if SAini Hyundai is selling their customer database to people.

              If this is happening then its unfortunate and we can't trust anybody.

              Best regards,
              Sudipto Dey
              I have car Santo. I have changed my insurance from Bengal Hyundai and saini Hyundai to have better service. I experienced the worst service available in my experience is from saini Hyundai

              Debasish Ghosh
              I am Mrs.Rupa Singh, a housewife with a small business setup at home. I approached Saini Hyunda New Alipore dealer to buy a new a car.
              Consequently a sales representative named Bandana came to my house and explained i-10 sportz car features and being amply convinced i decided to buy the car. But i wanted the car to be financed that's why i asked her that whether it can be done or not, if yes then only i will book the car. She asked me for the required documentation and i gave the same to her and she assured me that the loan would be easily approved, hence i paid rupees 1000 as a token money which she insisted me to pay to her telling that she needs it to send my file in processing.
              Next day a guy named Sourav from HDFC bank came to me with the loan application form and confidently assured me of the loan. After that i received a sms from HDFC Bank reading that my loan with loan account number******** has been approved. Two enquiries came to my house simultaneously, they checked my business setup and asked whether i had a trade license or not, i said no. The second guy who came for enquiry adviced me to make the trade license and gave me a number too. After sometime Bandana called me up and said that all the bank proceedings are done and the bank has approved me a loan of rupees 350000 and the balance amount of rupees 110995 i will have to pay as a down payment then only the car can be sent for number registration. I went to the showroom where they made me sign a loan aggreement and asked me give the bank eight cheques.
              Next Bandana asked me to pay the balance money of down payment. And as i am completely unknown about this kind of methods and proceedings as this was the first time i was buying anything in loan, completely trusted them and gave whatever they had asked. I gave them two cheques, first of rupees 50000 and the second one of rupees ******. And Bandana didnt give me any money receipt as well, that i had later collected from her after i reminded her of it.But the hell broke loose upon me when next day on 26.04.2014 after clearing the cheque Bandana called me and said that the loan has been cancelled. And now after taking my money they are only harrassing me and repeatedly saying that they trying for my loan. They have admitted that there is no fault on my part and its the banks fault.
              After so much of mental turbulence i have told them that i don't want the car and asked them to return my money as there is no fault of mine. And Mr. Sanjiv Das, a sales executive, promised to do the same but now he is telling that he will not refund my money and it will be adjusted later whenever i buy a car.. I am in a great difficulty, i can't understand what to do so that i can get back my hard earned money. I never knew that they will cheat me like this. The whole team of staffs of saini Hyundai are distrustful and badly behaved..Plz if anyone can give me some helpful suggestions then I'll be grateful to him or her..my contact nmbr:[protected]..Plz Help..This msg is for the head executives if saini Hyundai as well, if you are reading kindly look into my matter and return back my money.
              Never take a car from Saini hyundai and specially from sales person ANINDYA BANIK, he is very dangerous and never keep his words / promise .He is not fit for saini hyndai, keep safe distance from ANINDYA BANIK.


              SUBHASISH SAU
              BEHALA
              Its a monopoly business arrangement, we have to go through this unless we out smart those sales guys, they have targets to chase so they don't care about their personal reputation and does it for their employers, when buying a car expect to shell out few extra thousand as our system is not transparent enough. Whom should we blame ?
              I am also facing issues with saini Hyundai as I booked over rated creta and they are at their best ( unprofesionalism practice ) they are more concern with their booking amount and once you pay them that its near impossible to negotiate if anything goes wrong and in my case I might have to start paying the EMI s with out getting the vehicle delivered, as they have convinced me to disburse the loan amount promising me to deliver the vehicle with out giving me a check list. Will share more details and the names after I receive my car as I don't trust them at all. Bottom line its a m ** w*** way of doing business ( cheating people of their hard earned money )
              Saini Hyundai Ranikhuti / Saini Hyundai Tollygunge
              #SainiHyundaiTollygunge #SainiHyundai Bad Review #SainiHyundai Wrong Promises #SainiHyundai Subhankar Wrong Promises #Saini Hyundai poor sales person #Saini Hyundai Bad Market reputation
              Most third class service they provide.
              I am waiting for delivery. Still my RTO registration pending. Their sales execuitive just miss guide me. They don't have proper training. Just to say this is my 1st horrible experience with Saini Hyundai. Please before buy car from Saini Hyundai just take a written from them what they promises.
              Execuitive Name: Subhankar

              2nd Reply:
              I called this number and already discussed regarding my delivery date but this person cant provide me any delivery date. Still I don't know when I will get my car.My major concern why your sales person commited to delivery my car on 26th April 2019 with permanent RTO registration at the time of payment, He and your Saini Hyundai know that currently Election is going ON so that person should take more time for the delivery. I want to know which date I will get my car with permanent RTO registration.
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