Super Flame Appliance Pvt. Ltd. Complaints & Reviews

There is an issue in 2 knobs of gas stove as they are not close properly as it top cover is loose and it is not able to rotate the inner knob properly which causes issue and many times it not even close which is a safety issue. Also 1 stove is having less flame compare to others.

While my wife trying to cook food in Sunflame Gas Burner, the glass top sunddenly burst into small pieces.
This happened in my and my family presence. I have photographs as evidence and 3 people as witness. Also on further research I have come to know that this is a common problem with this kind of Sunflame stove, Sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.
I brought this product in military csd canteen.
They told this is best in quality
But i think that this is the worst quality stove i ever seen.
I also complaint to the sunflame service centre and they didn't take any action against this comlaint. They said that there is no evidence and there is no chance to replace the product.
I have the recorded audio conversation between us.
They insulting me and no one has came to my home .
Actually I didn't like this product but they forced me to bought this product.

I had purchased above item two month back but flames of burner are not controlled properly also one of the the burner gives hissing sound.
please rectify the same and revert back

vilas patil
[protected]   Replace all

It is to inform that my 4 months ago purcharsed 3 burner glass top gas stove glass had burst today's, plss provide another one or repair it.

It purchased by central police canteen bhel Bhopal, it outer glass surface Haas totally been burst suddenly and it harm other kitchen items
Its is requested to change the item and do needful because it is in guarantee period
[protected]
[protected]

Gas is not working properly and fastly. I bought this item on Jan. This problem is occurring for the past 1 week . Both of the burners are not working properly. Within 5 months these many problems. We don't have any other source to repair this. Gas is not supplied evenly to the burner. Something has been choked. Kindly see to this problem as fast as you can.

I was purched a ceiling fan swift 48 " on 15.03.2019 from Sub Canteen FTR, SSB, Guwahati. But today on 28.03.2019, the celling fan suddenly stooped. So I have informed to your service provider over telephone in this regard. Accordingly a Service man came to my house and examined the said ceiling fan and advised me to exchange the same from the retailer @ Sub Canteen FTR, SSB, Guwahati. Accordingly, I have contacted with Sub Canteen FTR, SSB, Guwahati and deposited the same. But they replied me that there have no sufficient stoke in their custody. As many times have lost of mine, I request you to kindly replace the same immediately at my home address as well as execute the installation process, otherwise I am able to take legal action against you.

I have purchased a Gas Stove of Superflame on 18 May 2018 from CSD Canteen. However, since its procurement, the same is not at all working. I am very much dissatisfied with such a reputed company. Hence it is requested to depute some one to repair the same at following address:-

c/o Lt Col Naresh Kumar
P-89A, Shankar Vihar
Delhi Cantt
110011

Item: sunflame ceiling fan.
Model: sapphire 48"
Index number: 020960
Product si. No p-16 e 45918
Date of purchase.
Problem: its blade screws holes are free and loose. Blades are not fixing.

This is regarding my query about the sunflame fan which was purchased by me on 10 march 2018. It has been passed 24 days still i have not got any reply for my complaint. I have sent you emails but i have not got any single reply on that. I got to know that what kind of brand you are. I have regret why i have bought your product. Your customer service number has no use. Nobody picked up the call after contacting 100 times phone was picked up but there is no courtesy to answer the call. Call goes blank. Head office don't pick the call. They just keep my on hold. And after few minutes, they cut the call. I am just fed up.

I bought the super flame 2 burner in which the left burner is not working properly. Whenever i increase the flame of the burner it started producing sound... Which is creating a problem during cooking rice or any other thing in high flame. Please try to resolve the problem because we have to use the burner regularly for making food. It is only 2 months since we r facing this problem.

I, v. K. Bagai agree with the comments of mr. Chandrakesh vaish and mr. Rahul d. Rudra, the company does’nt bothered about complaints/complainants and there is no service after sale of their product. I am trying to contact them over available phone numbers for the last two day but fail to get them. Today i wasted my two hours in contacting on ph.[protected], 2274608 remain always busy, but i get successful in contacting company on phone no.[protected] who refuse to take the complaint and diverted the call which ultimately get disconnected it happened thrice today, now to whom should i contact to get the fault rectified.

I purchased one super flame gas stove (Glass top four burner) on 6th september 2017. One of the knob is not functioning smoothly. After one month of purchase the said knob is moving hard and difficult to operate. At the time of purchase i was not expecting such type of fault will occur. Now you are requested to depute someone to rectify the fault. - v k bagai, d-1/186 lajpat nagar-1, newdelhi-110024.

I have purchased superflame lp gas cooktop 2 burner on[protected] i am having complain that there is gas leakage from the knob when putting it on or off which may occur the life risk. Also the glass top has came out and moving.
Please arrange to repair as soon as possible. I tried to contact customer care but no any contact no i found. I mailed to [protected]@superflame.com but no reply from there.

I had bought a 3 burner cooktop from home shop 18. in the month of May 2016. I had also got a warranty card of one year, but there is nothing mention on the warranty card, no any dealer name or contact information, and no any dealer stamp. Now after seven months this cooktop is leaking gas. and one of the burner is also not working properly. But i am not getting information about service centre of this company and contact information given on warranty card is also false.
so, I request Home shop 18 to help me in this regard.