Surya Flame Complaints & Reviews

I bought 3burner stove and I received defective piece.

Upon raising a complaint thrice technician did visit my place and declared its a faulty piece.

Now my complaint is closed they promised they will replace and now they have closed my case without a solution....

Im writing this in regards to your employees named Manisha Singh with mobile no.[protected]
I recently purchased a surya flame 3 burner gas stove and have been a customer of your company since years.
I purchased a gas stove around 2-3 months back and it incurred some problem recently, the gas has been leaking from it continuously and my mom has been worried for the same as its quite unsafe and can cause any misshaping and...

Burns se gas leak ho rahi hai. 4 October 22 ko hi purchase ki hai....

Dera sir/madam,

I have purchased surya gas stove from Amazon on 24.09, 2020. pls see invoice for details. which having two years warranty.

Yesterday on date 05, 04, 2022 while cook was working in kitchen at around 12:30 hrs, suddenly gas right side burner knob ejected out itself, and fire start from knob at was speeded up to 1 m. Luckily cook was in left side of gas survived and fire extinguished after closing...

This is to express a highly disappointig service and a product from your end. I had bought a set of 3 pressure cooker from d Mart on 22 feb 2022. After 1st use of just Boiling water, all cookers turned black with strips visible. The grey coat on the cooker stuck to fingers and was very disturbing considering this product is used to cooking food and the layer of a toxic material is present on it.

Considering this I decided to...

Stove top glass automatically broken and glass scattered everywhere.
it's only 3 months completed after purchasing the gas stove.
Very poor quality product with very bad service.

I have raised complaint and its almost 1 month+, still issue is not resolve by Surya flame.

I am calling daily to customer center every time just they gives excuses and says technician will visit today.
br...

While using the glass cooktop, it exploded all of the sudden and creates panic. The glass of Cook top scattered everywhere where. Its a life threating to use such low quality products which don't have proper safety measurements....

Gas stoves burner very low flame and give smells of gas...

The stove has completely rusted from one side and one its leg has also broken. The side has started crumbling and it has also disbalanced. The gas stove was hardlynpurchased 1 and half yrs ago and it is in the warranty period. On complaining the executive is asking to send 50% of the amount to replace it with a new one. But even if i send them the money what is the garuntee that i shall receive the gas stove....

I have bought 2 burner flame glass top stove from d-mart vadodara in january 2018. From february 2018 i have been facing problem of gas leakage. I have lodged a complaint on the toll free number with complaint number - 642. Technician arrived without checking properly just tightened the nut quickly and said all is okay, there will be no leakage further. But we were not satisfied with his visit as the gas leakage problem was not solved. I...

The gas burner does not works properly and gets switch off in middle it also make weird noises please fix the problem as soon as possible the product is under the warranty period and i have the invoice copy of the product i have purchased it from Homeshop 18 in Nov 2015 but started to use it now please look in to the problem as soon as it is possible...

Surya Flame 4 Burner Gas Stove exploded when the stove was ignited for cooking on 10- Sept-16, which was informed to the Local Vendor M/s Spensor on 11-Sept-16 and the company technician has visited and inspected the stove and has taken photos and sent to his manger and informed that within 1 Week either the glass or Stove will be replaced. On 26-Sept-16 we have received a call from the Service centre stating that you will have to pay for...

No proper Flame pop-up in Middle and large Burner.

Engineer visited 3 Times and change some parts twice and at last he replied to raise concern in company that its can't be repaired.

No response received from Delhi customer care office[protected] and 234 .

when called on this number, Receiver told that he will talk to engineer and respond but no call got. every time i got "AASHWASAN"br...