The Luxury Mart
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The Luxury Mart Complaints & Reviews

J
Jatin Chojar
from Hyderabad, Telangana
Nov 13, 2020
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I ordered two Dumbbells for Rs 1087. The order said it is being shipped by Bluedart. However, it never shipped and they do not have any plan of shipping it. My order #2161 is still pending delivery. Furthermore, they do not respond to any email I send. Most of their email IDs fraudulent and return a failure delivery response.
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    R
    Rahul RB
    Oct 20, 2020
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    Address: cant find location of company anyhow
    Website: TheLuxuryMart it is via shopify

    ORDER #1835, Placed order september 13th, still no response from the company, I already paid the price now their email says not reply adn their customer support number is invalid, this is completely a fake company, Please get my money back. Now their website also vanished
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      M
      mithran [SGN]
      Oct 15, 2020
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      Address: Sandhya vandanam, panayara p.o ,varkala

      I don't get the product yet I just waiting for 2, 3 months 😡😡
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        S
        Shahidhusen Saiyed
        Oct 11, 2020
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        Website: sablelo.in

        I have placed two orders worth rs 588 + 298 = 886. To purchase Bean bag and Jacket on 2 Oct, 2020. The order is included express delivery charges. Now we are not getting any info regarding order. and unable to contact through mail or contact no. as email and contact no is not exist.
        I have shows add on Instagram and redirect to sablelo.in, now It's redirect to mastkart.in. they are changing domain name with some time and fraud with new consumer. Please guide me how to refund my money.
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          T
          Tarak Tarak
          Sep 22, 2020
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          I dont get any information from this site and i cant opened my webpage
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            M
            Micahel Con
            Sep 19, 2020
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            Website: theluxurymart.in

            Hey, i had ordered rc toy drone on 12th of september and it’s not been delivered yet. I tried calling them and sending mail to them but it’s showing incorrect. Their site is also unreachable now that is https://theluxurymart.in/.
            I had paid 588 for that thing and now i don’t know when will i get that. Please look into this concern seriously. They are fooling people all around.
            +1 photos
            I am already paid 888 but don't delivered that drone camera toy how I get I don't know this is fake don't invest this site be careful

            rc toy drone ordered - Comment #3738500 - Image #0
            Even i purchased that that drone mine also not delivered
            I have purchased bean bag and Jacket. worth rs 886 with two different order from sablelo.in and order confirmation redirect to theluxmart. now the same website redirect to mastkart.in for online purchase. even we are unable to send mail due to incorrect email and unable to contact through contact no. the contact no. is not working.

            rc toy drone ordered - Comment #3746263 - Image #0
            same happened with me brother. [protected], connect me here, what we cna do
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              J
              Jayanthsachin
              Sep 19, 2020
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              Address: Rajajinagar

              Hey, i had ordered rc toy drone on 12th of september and it’s not been delivered yet. I tried calling them and sending mail to them but it’s showing incorrect. I had paid 588 for that thing and now i don’t know when will i get that. Please look into this
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                R
                rajrahil Porwal
                Sep 19, 2020
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                Hey, i had ordered rc toy drone on 15th of september and it’s not been delivered yet. I tried calling them and sending mail to them but it’s showing incorrect. I had paid 588 for that thing and now i don’t know when will i get that. Please look into this
                I had ordered RC toy drone on 12th of September and it’s not been delivered yet as well. Their site is also unreachable now that is https://theluxurymart.in/.
                I had too paid 588 for that thing and now I don’t know when will I get that.
                They are fooling people all around.
                I've also faced a similar fraud on The same website. Now with our complaints they've probably deleted the website all together.

                There are a number of such complaints with different website names but similar products (mini drone, mini projector, smart watches, ear buds).
                No complaint has been resolved. Money is gone and I don't think we'll be able to do anything.

                Please let me know if there is anything we can do.
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                  S
                  Sebastian 11:
                  Sep 18, 2020
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                  Website: theluxurymart.in

                  I had ordered a drone for around 700rs but I haven't received it yet, and there email and website isn't working anymore
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                    H
                    Harshwardhan Singh Parmar
                    Sep 18, 2020
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                    Website: Theluxurymart.in

                    Hey, i am harshwardhan singh parmar, i ordered a rc toy from luxurymart on 13 september 2020 worth rs 499 and delivery charges rs 89. Total rs 588.
                    But i did not receive my order yet. Please look into this matter. I too try to email them but the email address was wrong which was given by them. I don't when will my order reach to me.
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                      N
                      Nikhil1112
                      Sep 18, 2020
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                      Address: As per website of the company The Luxury Mart, Shop No 8, Vasundhara, Tilak Rd, Ghatkopar (E), Mumbai, Maharashtra - 400077
                      Website: Theluxurymart.in

                      I ordered an item (Mini drone) worth rs 888 on website www.theluxurymart.in and after completion of payment i received a sms that my order number 1822 has been completed and i'll be intimated when my order is despatched. Date of order was 12 sep 2020

                      I have not received any intimation from the website and there is no option where i can check status of my order. When i tried to contact on given email id it doesn't exist neither does the contact no.

                      Attached is the screenshot of order confirmation that i had received after making the payment and contact details of the company as given in the website. The number and email id both are not functioning.
                      +2 photos
                      Sep 18, 2020
                      Updated by Nikhil1112
                      The payment was made by Paytm. Transaction ID is as shown in Screenshot attached

                      Sep 19, 2020
                      Updated by Nikhil1112
                      The paytm upi Id of the company is paytm[protected]@paytm as seen in photo attached below. The same can be used to track the individual that has received the payment.

                      Haaaahaaa so many victim. It happens with me as well I ordered on 13th Sept 2020 and paid using UPI.

                      Now their website is also not working. I think it's fake website.
                      Micahel Con's reply, Sep 19, 2020
                      Hey, I had ordered RC toy drone on 12th of September and it’s not been delivered yet. I tried calling them and sending mail to them but it’s showing incorrect. Their site is also unreachable now that is https://theluxurymart.in/.
                      I had paid 588 for that thing and now I don’t know when will I get that. Please look into this concern seriously. They are fooling people all around.
                      Nikhil1112's [Complaint's author] reply, Sep 19, 2020
                      Yes, it is definitely fraud
                      Today I received a call saying they'll refund my money if I remove the complaint that I had made here. Thenman was asking for my debit card details for transferring the money back, which I did not give and asked him to refund money in my Bank acct. And he disconnected the phone
                      I ordered a Mini drone worth rs 588 on website www.theluxurymart.in and after completion of payment i received a sms that my order number #2075 has been completed. Date of order was 13 September 2020. In that text msg it has written that "We'll notify you when it ship" and the link of my order.

                      When I had checked the link then the error page is opening that"This site can't be reached".

                      Now I have no option where i can check status of my order. When i tried to check the website on Google it doesn't exist neither does the contact no.

                      Attached is the screenshot of order confirmation(text msg) and the screenshot of transaction and the screenshot of after clicking the link.

                      Item ordered not delivered - Comment #3737289 - Image #0
                      Item ordered not delivered - Comment #3737289 - Image #1
                      Item ordered not delivered - Comment #3737289 - Image #2
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