Ubt Pro Complaints & Reviews

Beware o[censored]BTPro and their medicine courier department. They pay for fake reviews.
I paid 12, 500 for a 1.5kg package to ship to the USA. I know this price is too MUCH. Their website advertises the price for 7, 105. However, the agent, Sahil said it would require 2 packages to ship my medicines through customs. I paid them because they seemed like a legitimate and reputable business from their website.
Unfortunately, they are...

Dear Sir/Madam

We contacted https://ubtpro.com/ via Whatsapp to send the package to Germany.

They did replied via Whatsapp until we paid money. please find screenshot for payment.

1) At we took a photo with total bag weight is 29kg. but they took the package to Delhi and said packet is 35kg. They demand to over-charged.

Even though we agreed to pay total amount because they hold...

Very worst delivery service i had with UBT Pro. I placed an order with them on 3rd Jan 2023 ( Booking ID[protected] and handed over the medicines to them by 4th Jan. They made a wrong shipping label by choosing different pin code. I clearly specified my abroad address in the Netherlands and they have my correct address in the portal. The courier reached the wrong address and it went back as they refused it. When I enquired with both UBT...

Very worst delivery service. Don't opt for this service though it is emergency. I placed an order with them on 3rd Jan 2023 and handed over the medicines to them by 4th Jan. They made a wrong shipping label by choosing different pin code. I clearly specified my abroad address in the Netherlands and they have my correct address in the portal. The courier reached the wrong address and it went back as they refused it. When I enquired with both...

On Nov 9th, 2023 I placed an order for delivering a package from Guwahati, Assam, India to Bothell, Washington, USA. Before placing the order, I called and provided the weight and dimensions of the product (a picture frame with no glass) and got an estimate of 6840 INR. I also got the same estimate from their website. I also called to ensure that the product will be delivered safely as it is a family heirloom product and I did not want it to be broken. UBT assured me that the product will be delivered safely. They also said that minimal packaging will be sufficient as they will do the whole packaging themselves. They kept messaging to submit the deposit asap and after I did the same they picked up the product. No third party was ever mentioned to me. On 13th Nov 2023, they told me that the product was delivered to Delhi in a broken state. UBT apologized and said that the third party they used broke the product and I have to pay for repair. A few days later, they sent me a quote of 17334 INR + repair cost which is a lot more than the initial quote. Again a few days later, they sent me an invoice of 29134 INR which is approximately three times the cost initially quoted. At this point of time, I lost my trust of the company and refused to pay. They sent my product back in a damaged state. Pictures of the incident is attached.
I lost the time to find a more reliable courier company to send this valuable family item to my house in USA.
There are 2 things I want from UBT :
1. Fix the broken frame at your cost. I did not authorize the use of a third party. Since you used a third party company to take the product, it is your responsibility to fix it.
2. Find a way to send my product to my home in USA safely at a cost which was initially quoted.

I have registered for the parcel on 12 September and the person i spoke with said me it will take 9 to 10 days to get the parcel from Bangalore to Sweden it's been 25 days i still didn't get my parcel and no one is taking responsibility about my parcel they are disconnecting my call please help me in this issue. I need a refund i am fed up with them.