Usha Shriram Complaints & Reviews
Resolved
Resolved
Water Purifier Service stopped in Hyderabad through product is being sold.
| Address: Hyderabad, Andhra Pradesh |
From: customercare <[protected]@usha.in>
Date: Mon, Nov 25, 2013 at 11:42 AM
Subject: Re: Service of my Water Purifier
To: Navneet Thakur <[protected]@gmail.com>
Dear Sir,
Really sorry but we are not providing any services in Hyderabad.
Kind Regards,
Sushma Sharma
Customer Care
Usha Shriram Enterprises (P) Ltd
Toll free:[protected]
Direct No:[protected]
----- Original Message -----
From: Navneet Thakur
To: [protected]@usha.in
Sent: Sunday, November 24, 2013 7:30 PM
Subject: Re: Service of my Water Purifier
Dear Sir,
I have requested for paid after sales service of my UV Usha Water Purifier on 13th November 2013 with the local service contact Mr. Narsingh (M- [protected]) at Hyderabad, Andhra Pradesh but till date no one has visited for the same. On inquiry I have been informed that parts that are required to fix the problem are not available locally and service support in Andhra Pradesh has been stopped.
Please can you confirm the same in writing so as to enable me to pursue the issue with right authorities in case this is true as the product was being sold in Andhra Pradesh and it is a gross injustice to customers who have brought the product trusting the company. Otherwise, please let me know when my complaint can be redressed and the service done for my machine as I am facing trouble with the same.
Regards,
Navneet Thakur
M: [protected]
Flat 904, Aparna Hights -1
Kondapur, Hyderabad
Andhra Pradesh
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
CFL is fused within one month of purchasing
| Address: Kota, Rajasthan |
Sir,
I bought a CFL of the Usha eurolex 128w from csd kota after one month of purchasing the CFL fused and
stop luminaire .I went to the CSD and tried to convince about the problem but they denied to replace the
products with new one as per company's guarantee norms as if any CFL fused within 1year of purchasing
date co.will replace products.After then I searched Usha lightening on the internet and contacted at the Delhi
on the given tel.no.[protected]/[protected].the person whom I talked he told me every time that Boss
is not in the cubicle to answered me please give me your mb. no. whenever he will return I give your no.and
suggest him to solve your problem.
Inspite of till today the problem is as it was.I hope after passing my complaint to you it will be solved
immediately.
Thanks
Rajendra Singh Hada
Kota
)[protected]
I bought a CFL of the Usha eurolex 128w from csd kota after one month of purchasing the CFL fused and
stop luminaire .I went to the CSD and tried to convince about the problem but they denied to replace the
products with new one as per company's guarantee norms as if any CFL fused within 1year of purchasing
date co.will replace products.After then I searched Usha lightening on the internet and contacted at the Delhi
on the given tel.no.[protected]/[protected].the person whom I talked he told me every time that Boss
is not in the cubicle to answered me please give me your mb. no. whenever he will return I give your no.and
suggest him to solve your problem.
Inspite of till today the problem is as it was.I hope after passing my complaint to you it will be solved
immediately.
Thanks
Rajendra Singh Hada
Kota
)[protected]
Aug 14, 2020
Complaint marked as Resolved Usha Shriram customer support has been notified about the posted complaint.
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Sir,We have taken AMC from Usha Shriram Enterprises Pvt. Ltd., Naraina (Delhi) for our USHA BRITA water purifier on 10.10.10 for one year by paying Rs 1500/- ,which we purchased a year back. After six months purifier stopped working. We called them. They rectified the defects. But again after two- three days, it stopped working and till now it is not working. I requested so many times to their office. They replied that the particular spare part is not in their stock.
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