Vego Complaints & Reviews

Purchased air cooler on june 2020 and now its not working tried contracting the customer care number but the number is either out of service or not reachable.

I bought this vego 3di giant on 06/07/2019. This piece delivered to me is not working properly. I raised a complaint in customer care for more than 5 time. Each time i get a message saying issue will be resolved in next 48 hours but nothing happens. I also contacted to regional manager of my area as asked by customer care but still no one has visited yet. I asked customer care to get me a call with their supervisor but according to them there is no supervisor in the company. So they can not do anything about this.

Hello...!!!

We are very dis satisfied with your customer care services.. We had taken vego glacier i air cooler in last summer.. There is a problem with motor.. It is not working yet.. We are trying to contact customer care service agent of mentioned area above but there is no response still.. Plz look forward as soon as possible..
Thank you...!!!°°°°°°°°°°°°°°••°°•••°°

I had ordered a air cooler Vego Glacier I from the main site of Vego ie Www.vego.in

The customer support doesn't connect and if it does nobody cares to respond the call.

I have booked the item on 21st of this month and I haven't heard about the order from them till date.

I am not sure if the order is been processed or it not considered at all.

I had gone to the site overlooking all the other website like snapdeal and Flipkart to make I get no damaged product but this is what we get from the guys who own them.

Flipkart and snapdeal are way to better than this guys.. Will never order any product from those guys.

Please help Me with the order team.

Thanks
Sachin

I am purchased Vego air cooler in month of April but starting of October its fan not working I am called the Vego toll free no and submit my complaint about 15 days back still now no one means company operator or any not visit my house Since last 15 days I called daily and they told me next day operator is coming on your home I am recorded all calls on my mobile for proof purpose

Company: Vego Product: Glacier i 72 Liter Cooler Date of Purcahse: 09/06/2015 Complaint No.: DEL15I08003C Problem: Motor (fan) stopped working at the end of July/ start of August. No support despite repeated correspondence. October now, and still no resolution. No reply to last mail either. Detailed: Within two months from purchase the fan got jammed and stopped rotating freely. I called them and was given a complaint number and told my request would be addressed in two days. Nothing happened, no service technician came over, no phone calls, no emails, nothing. Then the fan stopped completely. Still no help. Now my calls weren't even answered. I stayed on hold for an hour almost in total. Then I mailed them using their contact form from their website. I got a reply that again, my request will be addressed in 2 days. I called them and said that is what was said last time. They replied that the earlier technicians (company) wasn't competent and that they have since teamed up with another one and they will look into it in 2 days. This was on 23rd September. I emailed them yesterday again, and unfortunately have no replies whatsoever. Today is the 29th of October. The issue had started in June/July. Are they trying to pass the months till my warranty expires? Though even I know it doesn't work that way. Since the complaint was opened earlier than the expiry date of the warranty, the warranty is valid till they fix my appliance, but even so. What sort of company is this? This is my complaint number: DEL15I08003C

I have purchased a VEGO GLACIER i Cooler on 14 Jun 2014 for Rs 11990/-. The Honey Comb media in the the cooler is touching the fan. I wanted to register a complaint regarding the same, but the Toll free number or customer care number provided by the Manufacturer are non functioning. so I am unable to lodge a complaint. I cannot find any useful information in the website www.vego.in. please need the helpful.

Dear sir, madam,
Pls find here the mailing complaint:-
Dear Team,
still waiting.i complaint vego web site no action from there side,

why?

Reminder-1

Thanks & Regards
Ganesh.Rawat
Pantaloons fashion& Retail Ltd
Admin Depart-Bareilly
[protected]
Email-Ganesh.[protected]@pantaloons.adityabirla.com


-----ganesh rawat/PFRL wrote: -----
To: [protected]@nsatradex.com
From: ganesh rawat/PFRL
Date: 06/17/2014 11:26PM
Cc: [protected]@vego.in
Subject: Re: purchase atom air cooler invoice no-U[protected] dt 04.06.2014

Dear StarCJ Team,
Pls sent me the details or your authorized courier person at bareilly so that i sent back you the product.
pls replace the product because no call or i hope vego Team is helpless or not responsible( they are not pickup customer call or no times for there customer)

Thanks & Regards
Ganesh.Rawat
Pantaloons fashion& Retail Ltd
Admin Depart-Bareilly
[protected]
Email-Ganesh.[protected]@pantaloons.adityabirla.com


-----ganesh rawat/PFRL wrote: -----
To: [protected]@vego.in
From: ganesh rawat/PFRL
Date: 06/17/2014 03:50PM
Cc: [protected]@nsatradex.com
Subject: Re: purchase atom air cooler invoice no-U[protected] dt 04.06.2014

Dear Team,
Till date No complaint resolve.

Thanks & Regards
Ganesh.Rawat
Pantaloons fashion& Retail Ltd
Admin Depart-Bareilly
[protected]
Email-Ganesh.[protected]@pantaloons.adityabirla.com


-----ganesh rawat/PFRL wrote: -----
To: [protected]@vego.in
From: ganesh rawat/PFRL
Date: 06/16/2014 03:53PM
Cc: [protected]@nsatradex.com
Subject: Re: purchase atom air cooler invoice no-U[protected] dt 04.06.2014

Dear team,
Till Date no Tecnical Excecutive visit or call from your ends.
how long i wait for it, i call on [protected](out of service) and [protected] call not pickup
Dear Starcj team,

As my telecom discuss with Starcj customer care today (monday) tecnical person of vego visit at my home bareilly, but no call or person visit.

pls update me today itself.

Dear starcj team,
Pls can you share me the director offical email IDof your co. asa well as vego .
Thanks & Regards
Ganesh.Rawat
Pantaloons fashion& Retail Ltd
Admin Depart-Bareilly
[protected]
Email-Ganesh.[protected]@pantaloons.adityabirla.com


-----ganesh rawat/PFRL wrote: -----
To: [protected]@vego.in, [protected]@nsatradex.com
From: ganesh rawat/PFRL
Date: 06/14/2014 08:31AM
Subject: Re: purchase atom air cooler invoice no-U[protected] dt 04.06.2014

DearVego Team,
No reply from your side, current status of my Atom Air cooler ATK06 on dt 04.06.2014
complaint1- Hot Air flow from Cooler after 5 minutes
2- now today cooler not working properly( 0 level air flow) speed is very very low while use 1, 2, 3 level


Dear Starcj Team,

Pls find the invoice details as below:- product purchase on dt 04.06.2014 now a day it was useless why cuase not cooling after 5 minutes or today it was not working( air flow is very low)

1- Invoice No-U[protected] dt 04.06.2014
2-order no-[protected]
3- by docket no[protected]
4- product detail:-item code143658/color.none/size.none/sku:001/item name vego Atom Air cooler
5- AmtRs 2790.
6- customer Name Ganesh Rawat-bareilly
7- contact no-[protected]

Dear Team,

Pls sent me the new product again or sent your service center person to see the faults.


Dear Starcj Top management,

namaste!

sir i alway fath or interest on your product why i recd such a product, i plan to purchase micro max smart phone but faimly member not agree due to above reason.


Thanks & Regards
Ganesh.Rawat
Pantaloons fashion& Retail Ltd
Admin Depart-Bareilly
[protected]
Email-Ganesh.[protected]@pantaloons.adityabirla.com