Wakefit Innovations Pvt. Ltd. Complaints & Reviews

I'm writing this complaint against Wakefit.co, as they fail to refund my money, which I used to book Wakefit Andromeda Queen Size Sheesham Bed with Storage . Order number : ORDER202210voqbhm

Due to their long delivery time, i.e. proposed delivery 60 days, I cancelled the order on 9th october-2022. As per their cancellation policy, I was supposed to receive my refund amount in 2 business days, but since then I've been calling them for an update.

It has been around 40 days sine 9th October but nu refund has been provided, I have raised this issue to escalation team and grievance officer.

I want to raise an alarm about this un-ethical company and request the authorities to take legal action against them. Companies like these, who trouble the public, should not be allowed to do business in this country.
Below is their Cancellation/Refund policy:

You may cancel an order anytime prior to shipment.

Refund Mode and Duration:

Refunds will be made to the customer bank account details provided on official mail ID, within 5 working days of receiving the refund request.

Registered Office:

Wakefit Innovations Pvt. Ltd.
Address: Plot No. 277, In sub layout of Kachakanahalli, Bommasandra, 1st Phase of Jigani, Anekal Taluk Bangalore, Bangalore - 560099, Karnataka, India.
Corporate Identity Number: U52590KA2016PTC086582

On 04/06/2022 I have order for Naper Model Sofa Set from Wakefit online store at Koramangala, Bangalore. They promised to deliver the producte within 1 month. On 27/06/2022 damaged sofa sets were delivered and upon refusal to take the delivery of the product they took back. No information was provided by them regarding the product. Upon various calls to the Customer Care they gave us option either to claim refund or wait for another month for the delivery of the product. We after waiting for one month, decided to go for the product and requested them to deliver the product at the earliest. Now even after one more month they have not bothered to respond for my order and again upon several calls on customer care, they informed that the status is "ordered" only and they are not aware as to when the product would be delivered. I am now in a hapeless situation as to what can be done. I request the authroities to direct the company to deliver the product intact, at the earliest and pay me suitable compensation for the unexplainable mental agony they have caused to me.

Hi,

I have purchased this mattress from flipkart website on 05th December 2021, and not happy with quality, getting heating issues & back pain with mattress.

As per wakefit policy (attached) If the return request is initiated within
the 100-day trial period, the full amount will be refunded to the customer.

Now, this mattress is purchased from Flipkart and you are saying that 10
days are already over and don't support the return of the product. But I
still think that since this product is directly delivered by Wakefit,
100-day trial or satisfaction period should be honored by Wakefit - and
process the return irrespective of where it's purchased. Also, in one of
the Question & Answers provided on the Flipkart portal it was mentioned clearly that 100-day trial/satisfaction period is provided on this product by the Wakefit team.

PN: I bought this mattress for my wife who is currently 7 months pregnant,
and I hope you understand my reason and take appropriate action.

Many Many Thanks!!

My mattress is not being replaced by Wakefit and I am also being harassed mentally. This company should be fined for mentally harassing me. Wakefit member are really uneducated person and not behavior person.

Date of the incident- 12 dec 2021
Order Id # ORDER202112MsJ8Yl
Mobile No- [protected]
Email id- satishayush.[protected]@gmail.com