Wassup Laundry Complaints & Reviews

I gave my new white shirts for dry wash. They didn't give back in the agreed time. Finally when i got it after following up many times, i found some yellow stains in the shirt. They again got those shirts for rework and gave back after n number of follow ups with the same yellow stains. 1500 worth shirt is completely messed up. Regretting for opting their service.

Wassap nandhanam - 20 cotton sarees for starch - was billed the rate of dry cleaning and had to pay extra charges for their mistake.
While paying i offered my card. I was told clearly "we don't take card madam. There's an atm two blocks from here, if that's not working you can take garments home and pay next time. We take only cash"

I said its not ethical. Changed my outlet to wassap mandavelli.
Gave 10 sarees this time. No estimate given at time of garment deposit. One week later i get a call saying garments are ready i ask how much he says xxxxx i ask break up amount reduces immediately by thousand rupees. I said i will pay by card
"we take only cash madam. If you dont have you can collect garments on monday."
I enquired if you put 400 rs as gst and give me bill why don't you take care.
The reply: "we as a policy take only card madam"

I had given a 25 k worth saree on 21st of october for dry cleaning to these people since they seemed to be quite reputable. It's the 25th of november today and they're still searching for it. They gave me an excuse saying all the laundry in that batch got held up due to the rains that hit chennai sometime in the first week of november.

Its more than a month now and they are still being so irresponsible to the matter.

Please don't choose to give your clothes here!!! Very bad customer service and irresponsible staff! They fake by saying they do laundry for top star hotels.

Was so happy thinking that i have finally found a decent dry cleaning service. I was totally disappointed. Yellow shirt was returned with blue stains all over and when complained; cleaned again and just returned it. Don't understand how colors can bleed during dry cleaning process. All clothes looked like they have just been washed and pressed. Did get a call from customer service but no one has an answer. Guess i have to keep looking.

My company (Chennai) provides the wassup facility. My two pure white clothes were turned into peach color and after complaining also they took it so lightly like they have not done anything wrong. This is the second incident. Before there were stains on my clothes.
Its only good for the dark color clothes were you dont notice anythng wrong for the clothes.

Sir

I have been using the laundry services of wassup that took over the business from chamak laundry. Nearly a month back as usual my clothes were picked up from my residence in chembur. These are all very expensive clothes that i get laundered. Since then i have not only not got my laundered clothes back but they now seem incognito. No calls are being answered and the mobile numbers are switched off. Emails too are not being replied too. Im afraid that they have vanished overnight with all my clothes.

Sanndhya pillai
[protected]@gmail.com

Sudarsan,

I have visited Velachery wassup showroom for dry cleaning wedding saree.But when I got it back it was full of strain. When I checked with the store they are saying it's mistake happen in factory. But when checked with factory it's mistake happen in store .Lot of miscommunication .

They are not refunding the amount. It has been more than 3 months I am struggling to get my money back. So please think before you take service from wassup. Really got frustrated.

I have given my husband brand new silk shirt in this bleady, idiotic wassup laundry services for dry wash on 26.12.2015, and till now i didnt get the shirt back which have very emotional and values. I was trying to locate the shirt and for the past one month as a work in between all the busy schedule daily calling the concern General manager [ Great who is not attending my call now] Mr. Sumesh and the branch i have given the shirt. They have came to get a new shirt but nothing turns till this minute. so People never ever thought of believing the service and give your belongings. My personal request to all.

I would be happy if could give a minus rating!! Horrible people, horrible service, and most of all most horrible work done!!! I came to know about this through an internet search and decided to give some clothes for Dry washing. Biggest mistake! Didn't read the reviews before giving. The clothes were picked up by the Besant Nagar branch. Firstly, about the service, while picking up the clothes they said it will be delivered in 5 days. I had given on 23. So that way delivery should be on 28. When i called they said they have given the date as 31st. Okay fine, I agreed. On 31st, no delivery. When I called on 4, they tell me that the clothes are ready but since the delivery boy is on leave, it will take 5 more days! I asked why they didn't deliver on 31, for which no answer. 1 Jan was a holiday, so why not on 2nd? No answer. The lady told me she will talk to the manager and call back. When the manager calls, he was the most rude and arrogant person I had ever come across. He tells me that while taking the clothes they say that they will deliver but its good if the customer comes and picks up on their own! He flatly refused to do anything saying he has no options. When I asked that you should have some backup, he has the cheek to tell me that they cant have backup for some cranky customer like me!!! He told me do whatever you want to do, I cannot deliver. I was told to stop using the service if not happy. He told me to go call customer care, they will help you. He even told that they are only a franchise of wassup so they are not bound to all the rules. Said that this conversation is getting recorded and when they listen to this they can do what they want!!! I mean, is this the way you treat your customers!!! Lastly, I had given 8 pieces of clothes for dry wash, out of which one was washed and ironed! Anyone could make out that the cloth has been washed!. How can they do it for something which is given for dry wash. One piece had some stains which was just like that. No change. By the look of the clothes anyone would say that they had simply been ironed and sprayed with some cheap perfume!!! My entire house was smelling of that disgusting smell!!! So, a very humble request to Mr CEO, instead of focusing on expanding, please focus on managing the existing stores. No point in expanding when on the other side your stores will be shut down. Or is that your strategy!?? I am horrified to know that a reputed company like Jabong has invested in you!!! Such a waste!! Hope you learn something after reading the posts here. Regards, Shweta

We had given 3 sarees for dryclean on 22/05/2015 at the Gandhi nagar branch of wassup against bill no. 27611 in the name of T.M.Venkataraman, of which only 2 sarees were returned. on enquiry they agreed that one of the saree has been damaged during dryclean. On being followed up they agreed to make good the loss either by replacement of the saree or by cash, if bill is produced for the new saree, as we wanted to buy the same color saree for sentimental reasons the value of which was Rs.4778/-. We had spoken to Ms.Sushma in the first place who had subsequently quit the job and MR.Manikandan who took the case later said that he will not be able to refund the full amount as per company policy. As we had already purchased the new saree based on the word given by Ms.Sushma, and submitted the bills and shown the new saree to the Gandhi Nagar branch, it was insisted that the company refund the full amount. The complaint was subsequently handled by Mr.Azagiri since 03 August, 2015, who also did not agree for full refund and said that a cheque can be given only for Rs.1500/-. I request the company to give me a full compensation for all the loss inclusive of the delay and travel/telephone expenses that we have incurred for providing the customers with wrong information and dragging the issue for such a long time. Looking forward to your early action and response. Krithiga Srinivasan (D/o T.M.Venkataraman) #[protected] krithiga.[protected]@gmail.com

Wassup has been irresponsibly flown away from our apartment complex, somehow we managed to get our residents collected clothes back.

They have been defaulters on their payament of rent and electricity bill for last 6 months and all calls to their representaties goes unanswered.

This is a cautious note to all Apartment complex, who engage with Wassup; to think twice/thrice before allowing them to your apartment complex.

Anupam

Hi Consumers

This is my request you to think twice or thrice before getting into WASSUP Laundry in Sholinganallur chennai. Their approaches and advertisement seems to be like SIX Sigma organisation. But the reality is very very poor. I have bought corporate package of Rs.800/mon for 22 sets. Initially they stand on their words - delivered in time - clean wash - perfect press. And they have told that they can come and pickup clothes any time and any no. of times in a week. But this humbleness diminished as the real business started. The fellow Mr. Bharath who promised never picking calls now.. I expect he might resigned the job. The only way to contact is customer care number. There one lady speaking without knowing anything. what ever we asked she will reply that she would ask the company and let we know. we cannot expect other than this from her. Now the real situation is WORST RESPONSE.

Thanks
Mohu