Water Purifier Complaints & Reviews

I purchased water purifier (model TK-AS80-DA) in Dec 16.
In Aug 22, filter/cartridges is replaced. Motor started leaking and sensor not working properly. I called technician who replaced the filter, he said that part not available. Later sensor completely stopped.
Since then (1st Sep, 22) I called around 8 times to customer care phone. every time they give new Job Id but no technician is visiting.

Even technician called and ask the product to give in exchange.
Is the product sold by you irreparable/ use and throw? I feel cheated after this. Can this product be repaired?

Sir
It is regarding complaint no [protected] which was lodged to customer care on Thursday 2 nd june 2022.It was made sure that within twenty four hours, the complaint will be resolved and thereafter twenty four hours, no body came neither I received any call regarding visit of any technician. I had to call again yesterday i.e. on 7 th June 2022 and I was told that technician will reach today itself i.e 7 th June 2022. Thereafter no body called neither any body visited my place for resolving issue pertaining to the complaint. It is highly disappointment from a highly reputed company that issue of customer has been taken for granted in casual approach .After numerous calls to CEO Escalation desk as well and a non negotiable casual approach that service will be done today or at the earliest after 12 consecutive days is not desirable and not acceptable and totally unprofessional.
It is being notified that customer has been harassed by such reputed company by not taking any action at all .
Very casual approach.it was shared today again that request was carried out on 2 nd june and it will be 1 year already

It has been clearly depicted that company has taken for granted the time and request of customer for some reason or another by company that needs to be taken to higher end.

I had replaced my water filter PCB from Anand Enterprises in January'13 now again they told me PCB problem and there are no any guaranty on PCB we need to pay again. Please tell him to replace my PCB or repair it as soon as possible. As company discontinued water filter product that is very bad for customer who trust on Philips as good brand. Thanks

Prakash Dutta
[protected]

my aqua guard water purifier is under b/d since 15.09.12. AMC valid till 24.02.2014 . the service engineer attended but failed to repair due to lack of spares . several requests made but till now not repaired . it is essential for health of the family . pl help .

Most irresponsible RO CONCH company having its office at omaxe mall Patiala. I have installed its commercial RO plant 500 lph. Since last 15 days on repeated requests to its representatives Ashish and Manish both brothers did not attend my complaint. Now I searched for website of the company I think there is no responsible person there in the company and look like a fraud company. After having bad experience with this company I request not to purchase products of this company to consumers

There is malfunction o[censored].V.lamp. Complaint was made regarding this.Your service man visited my premises on[protected] & assured replacement of lamp on coming sunday .Till date nobody visited my house.I had my regular A.m.c.done till march 2011.We opt for eureka forbes products for its world class service as you provided regular service of purifier since 1998 and I was satisfied with your service.But this time the delay was serious on your part as failure o[censored].V.lamp means totally impure water full of Bacterias.Kindly rectify the problem at the earliest qt the below given adress.
RAMNEEK GUPTA
9829,Suraj book shop Street,
Joshi Nagar,Haibowal Kalan ,
Ludhiana-141001
Mob.[protected]
L.L.[protected]

CUSTOMER ID [protected] PURIFIER PUR AS ON 12/1/2010 INVOICE NO. IS [protected] VALUE RS.9990/- PRODUCT NAME IS AQUGUARD TOTAL REVIVA. MY NAME IS SMT. PINKY AMIT PANDIT

I AM COMPLAINING FROM 4/7/2010 FOR TECHNICAL HELP BUT AFTER REPEATED COMPLAINT ONLINE ONLY ONE TECHNICIAN TURNED UP AS ON 26/8/2010 & HE MUST BE JUNIOR HE FAILED TO REPAIR THE MACHINE. HE TOLD US HE WILL COME WITH HIS SENIOR BUT AGAIN NO ONE HAS TURNED UP. MR PRADEEP SAWANT AREA HEAD FROM ANDHERI TO VIRAR WHOS MOBILE NO.[protected] IS SAYING FOR REPAIR YOU SHOULD CONTACT SERVICE DEPARTMENT THIS IS NOT MY TASK. IF A MANAGER LOOKING AFTER SUCH BIG AREAS IS NOT HELPING WHAT SI THE USE. EXECUTIVE OF EUREKAS COMES AT DOOR TO DOOR & ENQUIRING ABOUT PURIFIER USED BY US. MAY I KNOW WHY YOU COMPANY IS MORE CONCENTRATING ON JUST SELLING THE MACHINE OR I CAN SAY MARKETING WHEREAS HIS TECHNICAL SUPPORT IS ZERO TO CONSUMER. FURTHER IF YOUR PURIFIER IS NOT PROVIDING WATER FOR ONE YEAR HOW IT WILL WORK FURTHER. IF WE HAVE TO BUY BISLERI 20 LTS JAR WHY COMPANY IS SELLING PURIFIER.

Sir,
My annual service contract will be expiring on[protected]. My contract receipt No. is 15628877, last renewed on[protected]. On[protected], Shri Pitamber Sahu, Service Attendant, attended and requested to pay the renewal annual contract amount for the current financial year 2009-10. He said that replacement of last carbon was made on December'2008, therefore, further carbon replacement will be made only after the payment of renewal charges and showed the service card. After observing the said card, it is found that the signature does not tally with the previous signature putted against earlier services.It is certain that no such replacement was made in the month of December'2009 which is evidenced by the fact that the signature for approval of the assigned service does not pertain to the undersigned.
You are, therefore, requested to take note of this fraudulent activity and ensure necessary replacement immediately. - Tapan kumar chatterjee, 14, Vallabh Nagar, Near Sai Mandir, RAIPUR (Chhattisgarh)