William Penn Complaints & Reviews

Hi, i purchased a (So called) elan leather bag worth 11, 000 at a discounted price of 7, 500. The sales guy mentioned it as a genuine leather bag and made the sale happened. After a few months o[censored]sage, it got peeled off and i sent it for the check. It came to know that it is not at all a leather product. I approached william penn where i purchased and showed the product. They said they will send it to the main branch and get the resolution. After 10 days they called me and informed that "i need to purchases something else from the same shop for that worth as they don't have that model bag. I purchased it since they sold by assuring it as a leather product. Hence it is proved that its not a leather product, i demand an explanation and asked them to provide leather product or proper explanation with the amount to refund.

I purchased a zippo lighter from william penn's website and they are not shipping it even after 3 days. When i called them, they told me that it will be shipped after another 7 days. It seems as if they have to make the lighter from scratch and then ship it! Bloody inefficient company!

I sent an email to their customer service team as well but they can not be bothered to reply, apparently.

Zippo made the worst decision by making them their india representatives!

This is a concern than I wish to share in regards to the Dalvey card Case that I purchased from William Penn outlet located at Infinitti 2, Malad (W), Mumbai, India. I am highly displeased and regret of buying this said product. What I expected and was promised by your representatives at the store o[censored]tmost quality standards. However this is not what I got for paying a premium for a so called quality product in return. This card holder was meant to be of pure steel and scratch resistant. However, of all kind of care taken which is the case even with all my other stuffs, I found scratches constantly building up on it. The most astonishing part goes is that scratches have fallen on it from cloth as I keep in only on my shirt breast pocket with no other stuff along. I connected with the retail outlet to complaint about the matter and got no respite from them. They have even fallen back on their convincing part of me buying the product and refused to do anything. This is the most rubbish customer service experience that I have ever faced with a product which calls itself a brand. This message I am sending across is for the frustration that I withhold with me now of having your so called product.