Zee5 Complaints & Reviews

Respected Sir/Madam,
Greetings from Tobacco Monitor!!
Tobacco monitor is an android cum iOS application which comprising of individuals, professional association, like minded organization and individual who are actively working towards tobacco control.
We would like to report to you a complaint bought to us in Tobacco Monitor on a movie called “Veeramae vagai soodum” directed by Thu pa Saravanan.This movie was produced by Actor Vishal;Vishal film factory.This movie contains a lot of smoking scene by the actor and also supporting actors in this film .This film is also released in Zee5 OTT Platform.The following violation are need to be considered
According to G.S.R 786(E) and G.S.R 708(E), The movie does not contain any-anti-tobacco health spots or messages of minimum thirty seconds duration each in the beginning and in between the movie .Smoking scenes were screened without anti-tobacco health warning messages.Such activities can influence young generation to fall into the ill of tobacco products.It is always known that children and youth tend to get inspired by the smoking scenes in the movie
Therefore, the movie has violated section 5 of COTPA 2003, film rules, G.S.R 786(E) and G.S.R 708(E).Herewith, we kindly request you to take necessary action against the violators, and remove the movie from the OTT platform.
Your’s sincerely,
S. Cyril Alexander
Project Director

Hi,

I have subscribed to zee5 using my mobile number during first week of January and subscribed using my email id again by mistake on Jan 29th. I want one of the subscription to be cancelled. I have already submitted a ticket# 2269739 on Jan 29th. But not received any reply so far.

Please expedite and resolve the issue at the earliest.

Thanks

I had purchased zee 5 pack five months ago but its not playing on tv several times i had complained to zee but no one solved the issue what a bad experience i am having withh zee its worst app compared to netflix and amazon prime please kindly solve the matter otherwise refund me the payment.

We take zee5 to see zee tv shows one day before..and they are fooling us ...they does not upload ep one day before then what is the benefit of that subcription

If i open zee5 it is refresing constantly not letting me play any thing and i am getting ads if i play anything being a premium member...

Being a premium member i am getting ads when i play a video

Mithai is the bengal topper serial of zee bangla. The problem is, zee5 app released episode "one day before " telecasting tv and thats why different fb pages and youtube channel upload mithai serial through screen recording system, they have million million views which effect on trp.. . next week maybe mithai will not be bengal topper so please stop screen recording system and please upload serial in app before 2/3 hour ago of telecasting tv...not 24 hours ago...and please release promo of mithai in every week...

Despite cancelling ZEE5 subscription which I made while I was in UAE in July and August 2021, I still find the amount being debitted to me at the rate of 18.99 per month. The app is not providing any confirmation to us when we unsubscribe on android phone. Neither there is any SMS.
As I shifted to India, I can not use it and hence unsubscribed
The company is requested to
1. Refund my money for July and August 2021 @ 18.99 per month
2. Set the mobile app of ZEE5 properly so that people are not put to inconvenience.

I have an active zee5 semi-annual subscription till December 2021. Recently I received 1 year zee5 promo code from Flipkart but it has limited validity, so I had to redeem it in time, so I redeemed the code using the zee5 mobile app. But zee5 immediately activated the promo code and now I have 2 active zee5 subscriptions (In other words I am paying a double charge for almost 5 months).

Please fix this issue and allow me to activate my subscription whenever I want or at least activate it when my current subscription expires.

registered mobile = +91 [protected]
registered Email = [protected]@gmail.com

Availed zee 5 premium subscription on 27/7/2021. I paid an amount of rs. 499 as a subscription fee for one year. The said amount was paid through UNION BANK OF INDIA.. The screen shot of the payment details is attached.

After a while i even complained about this I WRITE TO US". No response is received There is no phone number or toll free service.

Despite the payment, i am still not able to access the premium content in zee 5. The screen shot is attached.

PAYMENT ID O[censored]NION BANK OF INDIA:[protected]

My speed of airtel internet is 50 mbps. only zee5 is not able to browse and all other apps like disney and hotstar are ok and compatible with my internet speed.

I paid 499 for one year subscription but I am not able to view episodes.
I tried for friends reunion but only promo was available.
Either provide the episodes or refund my money.

I have 12 month subscription but there no any movie playing why should I pay for nothing and bad interface slow no loading and showing only trailer on name of new full movie cheating people in name of entertainment

Stop upload atba premium episode

Hi Team,

I need my refund it's been 15 days my issue is not resolved about my subscription issue, I had sent continuous emails and follows with your ### support team but I didn't get my issue resolved till today, support team names who had harassed me and given me mental torcher
1. Shraddha
2. Ganem
3. Vijendra

NOTE :- I NEED MY MONEY REFUND + ( AS A PENALITY I NEED 1 YEAR FREE SUBCRIPTION AND APOLOZY FROM SHRADDHA, GANEM AND VIJENDRA FOR HARASSMENT AND TORCHER )

My zee5 app is not working properly. Every time I am opening the app, it's just showing 'usage policy' and even after taping on 'apply' it's not working. Nothing is opening. It's just showing it again and again. My premium subscription is of no use.

Every month automatically 99/- gets deducted from my A/c as scheduled. But when I want to watch a serial it asks to subscribe for a year by paying 499.

I purchased zee5 combo pack of Radhe movie+ 1 year subscription.
After paying for the same, they didn't add the movie to my rentals and are asking to pay for it again.

I paid zee5 through net banking on 10th May but it has still not active.

Dear Sir/Medam i have using Zee5 6 to 7 months completed but till same issue phasing they are not uploading episodes correctly after play tv they are uploading tomorrow means today's episodes are uploading tomorrow or day after tomorrow waisting my money not my only problem this is all customer problems so they provide free service to sll till when zee5 problem solves

I took 1 month subscription of zee5 2 months before
And today they deduct monthly subscription again from my debit card without any permission.

Worst app ever

I received a message as my account is debited with rs99 but I can't find subscription details in my zee5 account.
I have raised this to zee5 support on mail but they didn't help me to resolve the issue.
their helpline no is not reachable.
please help

Zee5 Support team had issued a ticket no. 1384005 for my complain on 29th November 2020.

All I have the source to connect with the Zee5 team is their mail id which is support.[protected]@zee5.com

In the app my account is subscribed as[protected].

For more than a year my registered SBI Credit Card is being debited with monthly subscription amount Rs. 99 but my account says it is not subscribed. I had complained...

Subscription Plan-Premium
Date of the Payment-18.02.2021
Amount paid-49/-
Mode of Payment-UPI Phone Pe
Transaction ID-T2102182209579580509187

I have provided Bank Statement, Transaction details with screen shot, Phone Pe UPI Payment Screen shot, ATM Card number the ZEE5 CustomerCare but they are telling that they are unable to trace the transaction without proper enquiry. Please either refund my money otherwise activate subscription pack.

Re:[## 1491913 ##] Zee5 New issue from Contact Us form: [protected]
Please find my card details below
432090******6717 for IDBI bank account UPI.

-already provided bank statement
-provided transaction details
-provided screenshot
-provided mobile banking screenshot
-provided phone pe app payment success screenshot

But still they are not activating my subscription pack.

In response to your advertisement, I have subscribed on 01/03/2021 by making payment of Rs.499/- through Amazon Pay Account. You have also sent an email at my address rama.p.[protected]@gmail.com confirming the same and advising also next renewal date as 01/03/2022. But, unfortunately, I am not being allowed to log in the site from any device . I do not also know my actual ID for log in and password also appears to be not being set so far. Please look into the seriously and advise me suitably after due updating my profile particulars at your end so that I would not face further any problem to log in from any of selected 5 devices as per your arrangement Please treat the matter as extremely urgent.

I have installed zee5 app for monthly subscription and used the services for a month. I have cancelled my subscription right after a month however they are charging me the amount every month without using the services. I have tried everything possible but their merchant have been charging me the said amount every month. I have sent multiple emails & contacted Zee5 customer services as well but no positive response from their end. I have been getting responses in order to cancel subscription which does not support on the Zee5 app. Request you to please help as the amount charged is unethical way.

The zee 5 subscription promises episodes before the day of telecast on TV but on 3 out of 6 days the episodes are uploaded late and sometimes even on the next day. Please look into the matter.

Very bad experience, i have recently purchased zee5 premium subscription registered mob no ([protected])but i am unable to watch any single series or movie altough my network speed is good, it is only showing loading i have tried all trick to fix it like install, reinstall, clear cache etc but my problem persist, also i am unable to see my downloaded content so please dont waste my money, relevant customer support is also not available .please sort out my problem as soon as possible.🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

I Have initially made a subscription monthly and later converted to One year subscription. they have charged both.

later I have cancelled both my subscriptions and uninstalled the app.
(Important point is I Haven't used the app even for one hour after subscription).

But even after cancelling subscriptions, Zee5 is debiting money(Rs.99per month) from my account.

SELVA KUMAR
[protected]
[protected]@gmail.com

Yesterday I paid Rs 999/- through my wife, sdebit card. I am getting premium contents in my ipad. but I am not getting in my laptop. the No is 1420599.Kindly look it and allow me to get premium contens in my laptop.My phone no is [protected] and my email id is [protected]@yahoo.com

Jayaprakash.R