Zee5
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COMPLAINTS

Zee5 Complaints & Reviews

Address:Mumbai
Website:www.zee5.com

We purchased a Premium Subscription and made an annual payment. Post subscription, we realized that all movies that we intended to view do not play on the Samsung TV (Quantum Dot) we have. Upon raising the issue with the customer care, we receive an email stating that the technical team is working on the solution but cannot commit on time they would take to resolve the query. Till such they advise we should view this on any other device like...
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Address:INDIA
Website:WWW.ZEE5.COM

I made a payment on 16th Oct'2020 of INR 999 however it does not reflect in the Zee5 account. Have made multiple complaints however no solution until now. Please check and help. I am not able to view any subscription content. number of attempts made to contact the help centre team for last 5 days but they dont come up with solution. neither they refund my money...
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K
kalyanc
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Refund of subscription

I took a subscription on October 13, 2020 for six months through online paying through credit card in British Pound. When I open the website (https://www.zee5.com/global/myaccount/subscription) it took me directly and paid requisite amount. The subscription works for only one day, next day it stopped. I contacted them through email and they advised me that I have to subscribe from my local location (Kuwait) and this amount can't be refunded!...
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A
Ajaykumar Barnwal
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Renew my subscription

Address:Mumbai
Website:www.zee5

They renew my next month subscription and debited my credit card although I have already cancelled my next subscription.
Now after several attempts, they have not refund my money....
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Ramesh Parthasarathy
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Subscription not available

Website:zee5.com

Complaint no . [## 1230863 ##] Re: Re:[## 1227313 ##]

Complaint raised that my account is compromised and I am unable to login

Zee5 team mentioned that we have shared the details to another zee5 team and will come back once update from the other team is available.

I have shared my bank statement from which i paid for annual subscription, My userid and mobile no.

I was able to login...
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N
Nitika2219
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Subscription has not been updated

Website:Zee5

I made a payment on 29th Sep'2020 of INR 299 however it does not reflect in the Zee5 account. Have made multiple complaints however no solution until now. Please check and help....
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M
Mehvish Aqsa
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Too many advertisement in app

Address:577 villa eldeco city lucknow
Website:goole

There is too many advertisement in shows fof 10 gimss for 1 minute this is not good i not interested shows but sometimss see but goo many add s i refuee to see...
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I'm trying to cancel my subscription but it wasn't getting cancelled
So I deleted the app
But next month money got deducted from my card automatically
It happened today also so I installed the App again and tried to cancel the subscription but it doesn't work it's shows there is no plan but my money has been deducted from card

zee5 id:- [protected]@gmail.com
contact no. [protected]
mail:-...
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I'm trying to cancel my subscription but it wasn't getting cancelled
So I deleted the app
But next month money got deducted from my card automatically
It happened today also so I installed the App again and tried to cancel the subscription but it doesn't work it's shows there is no plan but my money has been deducted from card

contact details: [protected]
email :- [protected]@gmail.com...
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R
rounakr94
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Failed transaction but no refund

Address:North 24 Parganas
Website:www.zee5.com

Hello,
I made a transaction of ₹699 on zee5 on september 2nd 2020 @ 8:52pm through my sbi netbanking account but it failed on zee5's side. Then i tried again with amazon pay and it was successful.
Now when i contacted them to refund the initial transaction of ₹699 via sbi they denied it and said to contact bank.
I emailed my bank branch and customer care and they said that transaction was successful and money was...
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Website:Zee5 App

I paid 299 through google pay for Zee5 subscription on 9 Sep 2020. Money got deducted but subscription is not activated...
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Address:Bangalore
Website:www.zee5.com

I have paid for 1 yr subscription (Rs 999) but service not activated...
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T
Tolexy
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Subscription refund

I already cancelled auto renewal for my account and yet i was deducted this month again (September). Please refund my money and cancel my account i don't want Zee5 account again. I beg you in the name of God. Thanks...
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C
chandhan pradhan
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Kundali bhagya

Address:house no 102 hari nagar delhi
Website:zee5

Mera request hai kundali bhagya serial me jo bar bar preeta ka karan missing kar ke humesa prita ka golti nekal ra hai sali ekta kapoor ko mera request hai kutey ka bachha es drama ko change kar bar bar ek person ka golti nehi hota hai karon bahen chod keya kar ra hai sale us se es tara payar kar ta hai es serial ko jaldi stope kar ke motu patalu cartoon chalao zee me...
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H
Heena@1
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Payment Deduction

I have taken subscription for only 1 month in July and today I have cancelled my subscription too as the contents in ZEE5 were not good.

So I need my amount back to be refunded as there was no intimation from Zee5 that this payment is recurring and will happen everytime.

Also there was no prior intimation from ZEE5 about the payment deduction and subscription continuation on which ZEE5 should start working...
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From yesterday[protected], all other apps on tv are running smoothly like netflix, prime, hotstar, youtube but only zee5 is keeping on reloading...
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M
madhu maddy mad
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Subscribtion failed

I have done my subscribtion of inr 49 only telugu and now watching the series of loser its only playing the 1st episode and 2, 3, 4, 5, 6, 7, 8, are not playing. So refund my amount rupees inr 49...
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S
summitgirotra
Nov 14, 2023
This thread was updated on Nov 14, 2023
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cancellation of subscription and refund of subscription charges

Address:1223/24 , jagdish colony, rohtak-124001
Website:zeecafe.zee5.com/contact-us

Dear concern,

I am a subscriber of zee5, in may i have started a subscription for one month of zee5, because i was in isolation due to direct contact with covid 19 positive.
I have made payment for this with the credit card of my friend because i don't have credit cards and debit cards, because all my documents and cards are in my office.
This month i have not requested for subscription, but today on 01/07/2020...
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L
Lucky Jesrani
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Online subscription of OTT Zee5

Website:Zee5.com

On 10 of june 2020, I subscribed premium package of 1 month worth INR 99 9n Zee5.com. A mail from Zee5.com also confirmed this. Payment was done by Google pay [protected]. But the premier subcription yet.

Log in details are :
Name- Ambresh
Mobile no. - [protected]
E mail address : jesrani.[protected]@gmail.com...
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R
Ravi Teja Malla
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Annual subscription refund

Address:Door no. 3-61, chinna komati street, sompeta

Sir,

Actually I have taken subscription on April 7th 2020 and amount of Rs.499 from Amazon pay.

Details of refund they have shared doesn't match with my details and I have confirmed from Amazon pay that this acc belongs to acc named aditya. And this refund initiation process started on Nov 2019 but I have taken subscription on April 7th. So my refund has to be processed and no proper answering...
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N
Nilanjana patra
from Delhi, Delhi
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online subscription recharge

Hi

I subscribed today for 99 rs pack. The amount got debited but it still is not subscribed.

The app is hanging and not showing anything. I tried through phone but same thing. It’s asking me to recharge again. The app is just so pathetic....
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Website:www.zee5.com

Hello,
I had claimed the offer through Airtel Thanks application for Zee5 premium subscription and it got successfully activated over there in airtel thanks app. But I didn’t receive any confirmation for that on my Airtel mobile/registered email ID. When i tried to login with the registered credentials into Zee5 app, the premium subscription was not working.
I had tried to contact Zee5 help and support team several times...
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Address:Zee5 Ott
Website:Zee5

I had cancelled zee5 subscription. Despite it has auto renewed subscription without permitted....
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Address:Shiman. K
Website:Zee5

Sir
Unable to wach or download any show in zee5 when i recharge airtel 698 plan... They offered me.. When you are airtel rs. 698 plan customer you can wach the premium paid shows in zee5.. Please do needful.

Thanking you
Shimna...
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I
indumati123
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Zee5 subscription auto renewal

It is totally a security breach that keeps ongoing.
Initially I brought 99\- of subscription for 30 days.
But Zee5 can't just renew my subscription for the next 30 days without any prior notice or without any secure payment transactions.

Just bcoz I gave debit card details while paying first-ever payment online, it doesn't mean that company should save those and use it for auto-renewal that too without any...
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Address:Play Store application
Website:www.zee5.com

When I first download the app, I reported the issue to their support that I can't play the video because of some error. They didn't resolved my issue then I asked them to refund my money and cancel the subscription but they did nothing.

Now again money got deducted for next subscription....
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S
Soujanya Madabhushi
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Android App for Streaming

I choose plan of Rs. 99 and paid through credit card. I received notification of payment successful and money was deducted from my account. But still my subscription is not active and in app it shows no active plans in my subscription. There is no provision to to cancel the subscription as well and money is getting deducted monthly from my account. Basically paying for zero service. Please cancel my subscription and/or pay me refund.
br...
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Thushara Kollannoor Joshy
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kumkum bhagya serial

Website:Zee5

Kumkumbhagya serials are not able to watch in zee5 site it's not even browsing site is struck...
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S
Swetank Mishra
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want my refund of money

I had a payment of Rs.99 for premium subscription for one month.But my subscription not activate till now.Also my money deducted from my account.Please help me....
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I haven't subscribed for zee5 still amount is getting deducted from my paytm account. Im not getting unsubscribe button on any of the screens.the app shows no active plans but if i check payment history tab, payment details are shown. Email linked to my id is [protected]@gmail.com...
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