[Resolved]  Byju's — Account Missing - No resolution or refund from Byju's Support Team

Byju's Ticket Number 16431542. I have 2 accounts from Byju's 4eigered with my email ([protected]@gmail.com) and Number ([protected]) One for my son which is 3 year Disney Byju's subscription for grade 1-3 for which I had paid INR 57600. Second account is for my nephew for grade 8 & 10 for which I have paid 48000. Byjus mentor or support team cannot locate my son's account and are not giving any resolution or a refund s of money. I have tried calling mentor helpline multiple times and send multiple emails for support. I had registered for 3 years Disney Byju's subscription for my son on 17th July. After first few initial interactions with the sales exec, Nobody has bothered to connect with me. They can't even find my son's account. I am not getting a resolution or refund of my money. Ease help me get my money (57600) back since they are not able to give the servicea promised.