Byju's — Byjus education not satisfactory and for the refund they are not giving response

Education not satisfactory and for the refund they are not giving response. I received Byjus tablet on[protected] and the same is not up to my staisfaction so I drop mail for its return on[protected] and besides giving many reminder and mails not get my refund still i.e.[protected]. I have all mail of this communication.

Byjus at the time of product demo your authorised person Mr. Akash Mahajan commited many things but i have not shown your staff working and nature is adjustable.

your education system is also not adjustable to understand the child to how to improve our self by without teacher.

madam avni which is she told me she is a head of byjus and she from banglore and wihtout her approval i cant get my refund.
and she is saying she is not refund my amount with talk to my son. which i told her he is my son and how you say that you cant refund my amount without talking to him he is my child and for the bright future i know if it is not adjustable for my son thats why i am saying and i told him i was paid amount and it is my decision for the children but he is not adjustable so you should to refund amount without delay.

i am requesting you with more activities from my end please refund my amount otherwise i should complaint to PM PORTAL that you are harresing the parents and the children for the business through education and your business promoter person's providing wrong information for the business.
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BYJU's customer support has been notified about the posted complaint.
Dec 11, 2020
Updated by cavikasaren
received mail from Byju's as below:

" Dear Parent,

As discussed, your refund has been approved. Please send the product back to the following address



BYJU’S Support Team,

BYJU'S, 6th Floor, Tower D,

IBC Knowledge Park, Near Dairy Circle, Bannerghatta Road, Bangalore – 560029.



Please note that the refund process will be initiated only once the complete product reaches our office. Kindly note that it would take 21-28 working days to complete the refund process once the Product reaches the above mentioned address. Kindly do not ship the order via INDIAPOST Courier.

Regards,

Team BYJU’S "

While discussed with your sales representative on time of demo season that no charges will be charged if we return the product and also courier cost will be born by the company. Then why company not arrange to pick up and refund my money asap.
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