[Resolved]  Byjus — byjus -enrolment in the name of lakshit raj bangalore

Address:	560076
Website:	Byjus Bannerghatta Road

Dear all, i priya parent of lakshit raj had availed the byjus facility in the month of august, initially till the time we had take the facility's response was amazing, however once the processing was complete and we were not been informed that there is a loan going to be availed from capital float and the packet took very long time and the same was delivered to us only by end of august, after that we had issues in my child'health as he was affected by a eye disease and was strictly told not to use electronic devices for certain period of time, post which i was continuously calling to cancel - medha rani, rounak who had initially was helping us outfollowing with us, on 15th sep i had put in a what's app msg to both for cancellations but no one responded, post which i had to reach the mentor helpline number to cancel and got to know from mentor that we need to cancel within 15 days, and the same was not told to us by - medha rani, and i am getting messages from capital float for cancelling the same, however we had also been told that at any point of time we can cancel the facility's and the money will be refunded to us, however that unprofessional - medha rani is left the job and mentor within r is completely assuring us that he will respond in 2days time, whenever we call as he is waiting from sales team confirmation, the way it's going ridiculous, i request you to cancel and refund my money as the same is towards for non usage of facility for my son. Pls call me on [protected], i want the facility's of byjus to be cancelled, money deposited to be refunded and ecs to be cancelled, and should not affect any of my cibil score.