Byju's — byju's learning app

I am writing this complaint post my three months of experience with byjus and the product/service delivered to us. Below are our concern areas.

1. The educational counselor, while selling the product had mentioned that byjus covers ib and igcse syllabus in the app. This was infact assured to us at the time of purchase. However, nowhere in the app there is any reference to both the syllabi.

2. The counselor had also mentioned that a mentor will be allotted to the student in consultation with the parent. Till date, byjus has not shared with us the profile of the mentor, the structure of the student mentor connect and how best the mentor and byjus will be supporting the parents in the student's learning process. There is absolutely no clarity from byjus inspite of asking several questions to the representatives in the last 3 months.

3. The quality of conversations between the mentor and the student has been very low. Apart from mentioning that the student needs to view atleast 1 video per day, there really has been no useful input shared by the mentor.

4. The counselor, at the time of sale had positioned it as a product cum service offering, wherein the app will have the essential video content and the mentor will bring in the personal connect. He had mentioned that the mentor will clarify doubts, review the work completed by the student, share reports and regular feedback on the child's progress. However, apart from us having the access to the learning content on the app, there really is no benefit that we have received from the mentor in the last 2 months.

The videos and the worksheets provided are not very engaging for younger children. The videos are difficult to follow even for adults and therefore children lose interest easily.

Overall, it is extremely disappointing to know that the investment of rs.57, 000 has not been very fruitful for us. Infact we had stopped cuemath classes which were a lot more interactive and content rich so as to sign up for byjus (This too was recommended by the counselor). Overall there has been a decline in the child's interest and skill levels ever since we have subscribed to byju's product/service.

Byju's staff are also not completely aware of the various modules offered in the product and are unable to answer the questions correctly whenever approached.

Their scholarship programs are a marketing tactic. They conduct a test in the schools and when the results come they call parents and mention that since the child has done well in the test, we are offering the byju's learning app at a scholarship rate and that we must make use of the opportunity. Then the counselor comes home and gives all kind of assurances about byju's app and the services and then simply vanish.

Once the product is purchased, there is no way that cancellation or refund is possible. They simply make one's life hell. The number of calls that need to be made, the illogical responses that we receive - they refedine the concept of refund altogether!!. As many have said before, byju's really tests your patience.