Byjus — Cancel your enrolment in byju's

Cancel our enrolment in byjus immediately. Also send cancellation confirmation to finance team.

I was forced to avail the Byjus Product educational product on 22nd May 2021 for my son, for 73000/- by paying Rs.5000/- through google pay ([protected]) and remaining through with a loan amount of Rs. 68000/- with EMI of Rs.5667/- .

Marketing Executive(“Rafik”) pushed me and psychologically manipulated my wife saying an offer of Rs.5000/- with immediate enrolment, without giving time for thinking. He not even explained the cancellation policy and taken the sign-in papers, went off. He hardly spent 30 minutes, his focus was on collecting the money and dump the product on the Innocent parents like me


We received the tab within 1 week and book material in the next 10 days. But they didn’t assign the proper mentor for my son.
We don’t have any mentor number to contact. Few mentors are calling and say’s they will call back in 10 mins and there is no response.
After a month tab has stopped working and I raised the complaint and there is no response for 1 month.

I have requested to cancel the product and subscription at the earliest (17 Jul 2021) through email and there is no response. Also, I send a registered post to Bangalore on “16/08/2021” and received an acknowledgment on “21/08/2021”. Till there is no response from the byjus team.
The finance team ([protected]) is forcing to pay the EMI for September month (11/09/2021).
Byjus marketing person didn't explain anything about cancellation policy.
We are calling the marketing person Rafik many times but there is no response.