Byju's — Cancellation and Refund for 11 and 12th course

I am the brother of Krishna Gupta he subscribed to the Byju's Course for Class 11th and 12th which include both live sessions and Video Lectures.
Its complete package cost is 121000Rs. It's going to be a month now.

But now he got admitted to the best Chandigarh School. Like every parent our parents, also want Krishna to study in a good environment where he gets good personal attention for his academics.

As his school is going to start I want to pay his school fees and due to covid, we are going through a bad financial condition. we have a requirement of money so we connect to Cancellation Team, Bijys Mentor but no action were taken from their side to cancel the subscription and refund the money. I am mailing them for the last 10 days, they reply but no action. I had faith that I get help from this platform. Till now I had given them 5000Rs.

Please help me get rid out of this situation.

I had attached the document.

Registered mobile no [protected]
Byjus Mentor Helpline [protected]
Sales Person [protected]
Cancellation Helpline [protected]