Byju's — Cancellation for subscription plan for 5 years

I want to discontinue my subscription plan for my son Chinmay Saoji as the promise made by your employee during the counselling session was not completed and now he is denying it.At the time of final payment me and my husband were agreed to take the plan only on one condition that we need live class for chinmay twice or thrice in a week and he said definitely i will arrange this for chinmay. We asked this 3 or 4 times that we need one to one class between student and mentor. He said no worries it's my responsibility I will take.He has taken 2-3 classes also on the zoom app but now he is denying. As already discussed with you on the phone call, I am attaching all the proofs regarding the issue.You can ask Mr Faiz to send the whole recording of the Counselling session in which he had made the promise.Please take a positive action regarding this.

Thanks & Regards,
Suruchi Saoji
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