Byjus — cancellation of order and refund amount 130000

Address:

Jodhpur, Rajasthan, 342001

On 22.09.2019 byjus counsellor came to us and explained about byjus course and also assured us about 15 days refund policy. As big company we trusted and paid amount of 130000/- from credit card of my younger brother. On the same day i realised that the product is not in favour of my child as he was informed me that he has issue with his eye on using mobile and tab i consulted with doctor he also advised for not using of mobile and tabs, i mailed to counselor mr hadshvardhan shekhawat regarding cancellation of my order but he told me that once i have to punch ur order and after receiving order you can request for cancellation of order and you will get refund and he is pressing me for punching the order which would be completed only after entering the otp came on my registered mobile number but i denied to give, then on next day dated 23.09.2019 i had rase a cancellation request online at byjus customer care number they requested me for the email regarding cancellation of order and i mailed for the same with complete details as they told me their executive also told me that after receiving your cancellation mail our executive will call you with in 24 hour and notify regarding cancellation and refund but after passing of 48 hours still i don't contacted by them, i again call at customer care number and ask about my order cancellation and refund they saying that our executive call you, i ask about some heigher manager to talk but they denied to gave me any mobile number or email i requested that please tell me about my refund request they only replied our executive will call you.
To today my brother received a message from his bank regarding credit card loan details which will generated towards byju payment. I talked to mr hadshvardhan regarding this as he informed us that ur payment will deducted after 45 days but he told me that without punching your order i am helpless.
It is very serious situation for me and my family all members are in tension and don't know what to do. Finally after a lot of search i find this platform hope it will resolve my problem and help us to overcome from this situation.
I am also sharing my latest email to byjus customer care

R/sir,
Regarding cancellation of of registration application receipt no. Tnl[protected] dated 22.09.2019 kuldeep dadhich.
I had signed application for byju's app from class 3 to class 10 and given to your employee id tnl[protected] named harshvardhan shekhawat on 22.09.2019 with full payment amounting to rs. 130000.00 via hdfc credit card. On going through the documents and available information, i could not find this app/product suitable for my candidate and hence wants to cancel the requested order immediately. This request is being made as per your terms and conditions clause no. 9. Also, it is to inform that i have already requested to harshvardhan for cancellation and not processing this order through email on same day i. E. 22.09.2019. Therefore, it is requested again that my submitted application should not be processed for this byju's product (I have not punch byjus order). Any inconvenience shall be regreted. With regards.
Also please cancelled as soon as possible as i am going through mental tension regarding my hard earned money.
Hope your customer policy bounded you to cancelled my order and make a refund in my credit card account to maintained your brand name in heart.

Kuldeep dadhich
Mobile no. [protected]
Email_ [protected]@gmail.com

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— forwarded message —
From: kuldeep dadhich
Date: tue, sep 24, 2019, 3:55 pm
Subject: regading cancellation of order - reminder - i
To:

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Sir your customer care executive doesn't respond regarding cancellation please it cancelled the order that mentioned in following mail

— forwarded message —
From: kuldeep dadhich
Date: tue, sep 24, 2019, 3:55 pm
Subject: regading cancellation of order - reminder - i
To: