Byju's — cancellation request not acknowledged

Address:

Bangalore, Karnataka

We were promised by the mentor Mr.Suraj that in order to place the order, complete payment is to be made. So we made the payment of Rs. 78000, on 6th March 2019. After that as he did not puck up the call for giving the OTP for order confirmation, we had to contact the student helpline. We got fed up with inaction and requested for cancellation.
Even after providing the details of payment done, we get the response as these number are unregistered and no such payment has been received. These are total frauds who we should never believe. These people are just taking our hard earned money and saying no such payment received.
Even after giving the employee ID of the concerned employee Suraj, they havent taken any action till date. They are also trying to cover up the fraud. These people are talking about our children's future, when these people dont have any ethics.