Byju's — Cheating done by Byjus and team

Dear Team

This is Rathinavel from Chennai and I am here on behalf of Miss. Yashi (Loan no: [protected]) .

I am writing this mail my hardest time with Byju’s team during this Covid-19 pandemic period

She has enrolled (Forcefully) in Learning app program by your executives, Mr.Rupesh (Mob No: [protected]) one of your executives approached us to convince and get into this program, He also spoke with the student but she hasn’t convinced somehow due to the time barrier, but Byju’s team executive keep insisted and asked her to try a trial basis (free of cost) and we were also agreed somehow.

Executive started documentation process and furnish all the details but we were not ready to give bank account details but he promised for reliability my manager will be in touch with you believe us this is only for documentation purpose and we will not proceed till getting your confirmation, after his turn, the executive manager (Mob no: [protected]) came into the picture and started convincing and trying to get into this program but we were sure that we are not ready to pay for this program but he offer’s again try this one month with free of cost, if you interested after you can pay the amount this what he promised but in the behind, he has done cheating without our knowledge and put into this EMI activation, after a month of activation we were clueless about what to do further since not reachable Byju’s executive.

On someday, we are receiving that Your EMI amount has to pay (Rs.xxxxxxx) and we shocked so forced us to reach out support center, till date we were in touch with many executives but no proper the solution hasn’t brought still we keep trying to reach through your support system still no response, so request assign proper support staff to fix this the issue soon in a concrete manner.

I would like to make this very clear, we are not going to pay a single rupee from our side at the same time we are ready to handover your Byju’s Kit, so organize the collecting staff to take back your product from ours.