Byju's — cheating / fraud in daylight by shivam saran[protected] and byju's. receipt no tnl[protected]

Address:

Bangalore, Karnataka, 400607

Mr. Shivam saran from byju's had appraoched us after they conducted a camp in our society premises in last week of nov / 1st week of dec 2018 under the guise of offering development idea's for my kids. He took us through 2-3 hours session of how byju's will be great for my kids. We were however reluctant and did not want to go ahead with the same.

He then introduced a offer of trial period of 15 days for us to decide if we would like to go ahead and enroll for the programme (Vi std to x std) for my twins. The package price under the siblings programme was offered as 95000 and he took bajaj finance details for the emi programme. The agreement was that if we decide to go ahead with the programme after 15 days trial period, then the first emi through bajaj finance will be triggered.

The tab / prgramme was delivered to us on 6th dec and the 15 days trial period started after that. Our kids did not develope liking in first week and we communicated to the mentor that was appointed from their end. She informed that she will modify and send some other learning package and we can then decide accordingly. But my kids stopped using the programme after 2 weeks from the date it was delivered to us.

We decided not to go ahead with it post the trial period and this was communicated to mr. Shivam saran through his official mobile number ([protected]) in the following week. Mr. Shivam saran confirmed that he will raise request for cancellation on his office at bangalore. He did not inform us that we need to raise the same online. We did not hear from him after that and my wife tried to contact him again. He stopped taking the calls from her mobile number.

In the meantime, i got progress report mail on my kids through a mail dtd 5th jan 2019 and against that i replied and informed about our wish to not continue with byju’s post our trial period. I also contacted shivam saran (This time from my mobile number) and he took the call. He acknowledged about our earlier request raised in december and said that same will be checked by him and he will revert at the earliest. He did not call back and then stopped taking calls from my mobile number as well...

The approach / response that mr. Shivam saran showed while selling the byju's product was very different than what we were experiencing now. We were wondering as to how these people end up working with company like byju's. When he was selling the product and in response to my question of choosing this as career option, he had highlighted the incentives that are even higher than salary on customer acquisitions. I was now getting the taste of the same.. It seems that shivam saran had already counted us onboard without even waiting for our consent and communicated the same internally to byju's team.

On the same day, my wife received the call from bajaj finance asking for the first emi towards the subscription of byju. We felt that this guy and ofcourse byju's (He is representing byju's) have cheated us in broad daylight... We were aghast that such things can happen now even in 2019 and from such companies who have shahrukh khan as their brand ambassadors... I think this should be brought to his notice as well and what damage it is creating to his image as well...

I subsequently wrote mail to byju's cancellation department as well on the same day and there were people who spoke to me from byju's bangalore office. They were sounding more like call center employees... Reading only a written script and not having any decision making powers... It was as if you are talking to machine...

Shivam sharan's behaviour and the byju, s act of informing bajaj finance to deduct first emi is totally unprofessional and unethical.

We have not used the tab's after the 15 days trail period and byju's can collect the same from our place.

Looking forward for immediate action.

Ajit singh
[protected]