Byju's — emi deducted two times for april month (2020)

Address:

IBC Internal Rd, Bhavani Nagar, S.G. Palya, Bengaluru, Karnataka 560029

Emi deduction through ecs date is on 10th of each month.

Byju financial person informed that emi deduction via ecs may not be possible for this month (April) and hence i have to pay/transfer the emi amount directly to avanse.

Avanse person was giving huge pressure on me to pay for this month either on account or through linked. Due to constant pressure, i get disturbed mentally. Many times, i asked them about their authentication and asked to give detail information via mail why and where to transfer the money for my record.

Finally, avanse share the link for payment on 6th april evening. Being a true member of byju, immediately, i transferred the said emi amount on 7th april. I also share transaction details. Even after payment, many calls come to me for payment (Why). Due to frequent calls i gets disturbed mentally a lot.

Thereafter, avanse mail me that they did not receive the paid amount. It might be portal problem or online system as transaction was done online. I assured that it will be paid if the transaction found unsuccessful by the bank (Icici). To get clear picture, we have to wait 3-7 working days for exact transaction status. However, rs 5137 (Emi) was debited from my account on 7th april. (See attachment)

On 9th april, without any information, avanse financial have deducted amount rs 5137/- (Using ecs even before 10th).
Overall, repetitive (Two tomes) emi deduction have been done from my account and mentally disturbance is other additional part.

Before joining, byju i had strong faith on this institution and hence join it with very supportive way.
But, at the start of journey with byju, i have never imagine about the ill behavior and unsupported customer service.