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Byjus — False commitments

I purchased a course in byjus for my upsc preparation they said mentors will be assigned for me to clear all my doubts whenever I want but no such mentors have been assigned till now and when I requested for call back to clear my doubts they are saying you can do Google search.
I am completely dissatisfied with the course and it is not worth for the money, I humbly request for the cancelation
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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