Byju's — False promise of refund

Address:

Bangalore

I had paid rs. 56000/- for 7, 8, 9, 10 class. The executive promised that kit will arrive witbin two days as byju's have special permission of delivery even in lockdown and also said that you can cancel your subscription within 15 days if you dont like it. But after payi g amount, the tone was changed and they said that due to lockdown we can not deliver kit in time, and we got delivery after more than one month. Within 10 days my children found that this product is not for them, i send mail to company's registered mail address requesting cancel my subscription and send refund. But now they deny for refund. I asked them for give answer in written so thay i can file police complaint for the fraud and file petition at court, but they deny for the same also.