Byju's — improper information provided/need to stop payment

Address:	Bangalore, Karnataka, 560029
Website:	BYJU"S - Products & Service

The undersigned is extremely disappointed & upset with your counselor anurag mishra – mumbai who seemed to be a fraudster whose only job seems to be compelling and taking undue advantage of customer’s weakness. Kindly refer so#[protected]
He gave us numerous calls and finally convinced us to see him along with my 2 kids. He gave us improper information about the product, took my signature and left abruptly. Despite informing him that we do no need the product within the stipulated time frame of 15 days. He retorted back that “once the tv is sold it cannot be returned”. He does not accept our calls anymore. He had told us that the monthly instalment of rs5300/- will be collected equally during the stipulated 4 year term of my kids (7th/8th/9th & 10th) (2019 – 2022). Now we have come to know that byjus is collecting the entire total amt of rs53000/- during the 1st year itself. How can you collect the full amt before the promised service tenure (4years) is completed as mentioned on the invoice.
He also told us that if in case the tablet is not working, they would do the necessary repairs or change the tablet free of cost even this seems to be a big lie. We are a mediocre family with financial constraints. The byju’s product is not useful to my kids and we feel we have been swindled of our hard earned money. We earnestly request you to immediately stop your services /take your product back and most importantly stop recovering your monthly instalment via capital float. Appreciate your assistance in this matter.
Jaya palan