[Resolved] Byju's — misbehavior of courier guy | |
We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment. Byjus team, you should understand these people represent your organization and no cx can take this harassment when there is no fault o[censored]s. Ideally the courier guy should have the change as per the requirement not as per his feasibility. I want an action to be taken on the courier guy or courier company. I am not letting it go until resolved. Was this information helpful? | |
Nov 20, 2018 Complaint marked as Resolved the customer care executive has been in touch throughout and has helped me in finding the solution. i was really tensed, so they have assured me nothing of this like would happen agaiin. BYJU's customer support has been notified about the posted complaint. | |
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2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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