Byju's — misled by byju team member and now no one is listening...

Address:

D 179 prashant vihar rohini new delhi 110085, New Delhi, Delhi, 110085

Dear byju,
I have taken the byjus pakage on[protected] during one of your team member has visited at our place for my child tanmay sharma.

During conversation i have paid 5800 amount with my debit card and she said rest payment will be deduct from my credit card on monthly basis as she has done herself the procedure.

But i have received my credit card bill they have charged rs 2921 (Interest, late fee charges).

For that daily i am talking from last 10 days with byju customer care no. ([protected]) and discussing with mentor but not getting the proper response.

As it is not my fault so requested, kindly immediately adjust above amount and start emi on monthly basis to avoid daily interest and late fees charges by hdfc bank.

Requested kindly

1) immediately start emi as daily interest charges is adding by bank which again will come in next billing cycle.
2) adjust extra charges of cost rs 2921/-
Which had been added by bank due to lumsum amount.

Regarding this i am continuously mail to press, supoort, [protected]@byjus.com but it very surprising and disgusting no reply is coming from your side.

Also i discussed with mentor and mailed to her but not replying and giving any answer.

Waiting of your very quick response...

Regards,
Sudhir sharma.
(Tanmay's father.)
[protected].