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Byju's — My Byju's Lenovo tab has software issue or some files missing

Hello sir
I got purchased Byjus Tab for my son Vihaan kulkarni class 4 . At starting of gradeing 4 His tab has some issue in its software it is not signing in and giving error msg like couldn't sign in google account and with out signing byjus program is not working properly. It is not opening.
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    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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