[Resolved] Byju's — Refund not received | |
Dear Team, I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days. I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization. I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal. But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju. Even every staff who call me assured me you will received your money with in 2 or 3 days maximum. When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame. After the said mail I am totally disappointed. Request to you kindly arrange my money immediately, I am very thankful to you. Regards Neeraj Kumar Was this information helpful? | |
Sep 25, 2021 Complaint marked as Resolved Dear Team,
I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days.
I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization.
I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal.
But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju.
Even every staff who call me assured me you will received your money with in 2 or 3 days maximum.
When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame.
After the said mail I am totally disappointed.
Request to you kindly arrange my money immediately, I am very thankful to you.
Regards
Neeraj Kumar
9992220294
[email protected] BYJU's customer support has been notified about the posted complaint. | |
Add a Comment | |
34%
Complaints
4168
Pending
0
Resolved
1427
View all 4168 BYJU's reviews & complaints
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
View all BYJU's contact information
Post your Comment