Byju's — request to stop charging after cancellation

Address:

3rd floor, Sampurna Building, North Usman Riad, T. Nagar,, Chennai, Tamil Nadu

Dear sir,
I abdul baseeth, have subscribed byju's learning product for my son parvez tariq and i have chosen emi payment. After trying for a month my son felt that the method and the system is not as what he required and no useful for his current study in grade-11 and he is informed us to discontinue. We contacted byju’s training center as well as cancellation team for cancel our subscription which they agreed. But after we found that they continue to charge using our permission given for auto debit without our knowledge, when we contacted again for refund they refuse and said they will keep charging us even after cancellation of their service..
In the above situation we request your good office to do the needful to provide us with the legal remedy to stop this unlawful charging and to prevent us from future deductions.

Yours faithfully,
Abdul baseeth,

F/o parcel tariq,

9/19, kumarasamy street,
Perambur,
Chennai-600011.
Mail:[protected]@gmail.com
Phone:[protected]