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Byju's — Unethical behaviour and money fraud

I had recently purchased a byju's course from a salesperson but due to misleading information given by the salesperson i was tricked into buying the course yet i am unsatisfied with the product and i want to return the product i have been battling with the company for cancellation but they
Give a response that since trial period is over i cannot return it. And they are pressuring me to pay emi when i want a cancellation and refund it has been
Almost two months and i have talked to many authorities about my situation
Yet no one is responding. Even when
I tried to reason with them that i already had some issues with the product during trial and had raised a complaint regarding the issue all their
Response was that i had not raised any complaint and that i cannot return the product

Kindly look into my issue and cancel the course and refund my money

Pavan
[[protected]@gmail.com]

Complaint Status


[Jul 15, 2020] BYJU's customer support has been notified about the posted complaint.
Updated by Ninjjade Jul 16, 2020
We also need full refund because I had informed during the given trial period
Due to failure o[censored]pdate on your side we are now facing EMI calls from your team I had made a call for cancellation
To one of your tech support team members and he had said us to wait a couple of days for completion of cancellation

Yet here I am complaining to authorities due to your inadequate efficiency in work

I need a cancellation and full refund
Because of your lack of response
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    Customer satisfaction rating
    60%
    Complaints
    2156
    Pending
    0
    Resolved
    1300
    phone
    +91 92 4133 3666
    location
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029