Byju's — unnecessary charges deduction

niftynitesh

from Mumbai, Maharashtra

Address:

Vimal Udyog Bhavan, 3A, 1st Floor, A Wing, Taikalwadi Marg, Joshi Vadi, Matunga West, Mumbai, Maharashtra 400016, Mumbai City, Maharashtra, 400016

Good morning...
The complain is regarding unnecessary charges getting deducted on 7 aug and 16 august... Want you all to look into the matter and help with the solution.
My registered number is [protected] with byjus...
I had a word with byjus executive regarding my emi which was scheduled from 15th of july as i was having some issue i requested them to start the emi from the month of aug and i received a call regarding this and they told it will start from aug but i got a call on 18th of july regarding the bounce of emi and they deducted amount of 51 rs as return charges.
After speaking again they gave conclusion to pay the emi within 15 days to avoid bad cibil so i paid the amount within 15 days.
Now in this month they again deducted amount 538 from my account on 7 and 16 of aug..
I request you to look into the matter and help me as its effecting my cibil even after timly payments...

Regards
Manish pathak

+3 photos

Was this information helpful?

No (0)

Yes (0)

BYJU's customer support has been notified about the posted complaint.

Aug 26, 2019

Updated by niftynitesh I called the Customer care and requested a call back from them from accounts department regarding the deduction and they told you will get call within 4 hours but i didnt received any call back

Aug 28, 2019

Updated by niftynitesh Its been more than 4-5 days and I am not getting any help from either of the side