Cafe Coffee Day — Cheating on product

Address:

Mumbai City, Maharashtra, 400077

I have noticed this in many cafe coffee day outlets. we buy products of higher range and we are been served the product. today i bought a cold drink in called dark frappe and i have served cafe frappe which is of lower range than dark frappe i told them this not a dark frappe several times but they refused to accept their fault. Many cafe coffee day outlet are doing this we buy a higher range product and served a lower range product. such things are very comman in this company outlet. response given by service provider are also very rude. they don't answer each and very answer asked by the customer.
my bill details are given below
address :- s v road ville parle subway-mumbai bhagat building S v road and bajaj road opposite pawan hans vile parle (west) mumbai -400056
Tax invoice [protected]
Bill no 81
Time 17:01:35
Date :-02/04/16
Order number :1
TNO 1302
TIN NO [protected]V
C.S.T [protected]C
service tax reg no:- AABCA521PST001
CIN : U85110KA1993PLC015001
i have paid they amount having cafe coffee day card now they refuse to provide service available in the card . I have asked to refund the amount available in the card. they have refuse to give it back stating that the company has discontinued the service in the card and there was no reply on how can i get my refunded amount back.
my cafe coffee day card description are given below
[protected].