[Resolved]  Cafe Coffee Day — Fraulent means of deducting Rs. 40/-

Address:New Delhi, Delhi

My mobile number is [protected] My alternate no. [protected] In [protected], while dialing*111# for checking net balance, I went to check the first option and without my consent 40 Rs. Has been deducted by mydala.com stating that voucher has been processed for 40Rs. Cappucinno which will be given free if I purchase any beverage. The date of expiry of voucher is 24 April 15. So I decided to visit a outlet which is 8 kms far away from my home. The outlet address is H1B Ground Floor Main Market Kalkaji, Newdelhi-110019. Phone-[protected].When I visited the outlet and shown the voucher to Sales girl. She said that the voucher had been already used. When I called for[protected], Café Coffee Day IVPS says that Sunday is holiday. With no option leftover, I paid 242Rs. and had Darjeeling Tea, and Strawberry Shake vide bill no, 658 dated 19/4/15 at time 18:03:31 hrs.. As I had not used the voucher, the problem lays with Vodafone Cellular, My dala.com, Coffee Café Day. Vodafone Cellular to be blamed for adding Mydala. Com My dala.com to be blamed for presenting a invalid voucher without my consent. Coffee Café Day for stating that voucher is invalid. Cheap attitude of organization for looting a mere amount of Rs. 40/-
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May 17, 2017
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2015
Cafe Coffee Day Customer Care's response
Dear Sir, We appreciate your effort in writing about your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. Please send us an email with the 16 digit coupon number that was sent to you so we can check regarding the same at the backend. We look forward to hearing from you at [protected]@cafecoffeeday.com. Regards, Team Cafe Coffee Day
Apr 20, 2015
Updated by GJagadeesh
Spoken to Mr.Abhishek, representative of mydala.com
. He said that amount of Rs. 40/- will be refunded to my Vodafone prepaid
account within 10-12 days.


Thank you for consideration.
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