[Resolved]  Cafe Coffee Day — rude staff & pathetic technology service

Address:

110021

If ccd is not able to manage its technology, then its better to have services from third party vendors. Swiggy, zomato can you support you and atleast save you in some front. There is no need to push your application, if your pos is not capable enough to properly integrate nad communicate customer orders.

Anyhow, the staff training ccd really require to take care of. It's quite familiar situation with your outlets that your staff is rude enough to answer any situation. I do not understand what ccd really spend to educate and train its human resource. They are in business of hospitality and still after decades of experience in indian market the least quality of services you can expect from ccd only.

The situation is, i have used the application of ccd, placed the order and paid the money now they have received the order after 20 minutes, which is a big failure of technology and now when i told them to provide coffees is take away, they are adamant enough to argue, ccd being a corporation need to make their outlets full of supply to cater customers want, a help from y side please refer concept of just in time, it will seriously help you provided you have right kind of expertise within your organisation.

This whole episode happened in shanti niketan outlet of ccd, where it is least expected. At least ccd would have provided some trained personnal considering the location of their store. The person from ccd i have written about is mr. Vishal.