[Resolved]  Cafe Coffee Day — Unprofessional behaviour of staff

Address:

Mumbai City, Maharashtra, 400709

I work at reliance communication's navi mumbai (koparkhairane) office (dakc). there is a ccd counter in this campus from where i order stuff for myself and my colleagues regularly. since the last few days (more recently yesterday i. e. 10/08/2016 and day before yesterday i. e. 09/08/2016) every time i have placed order for coffee and/or hot chocolate the order that i have received has been cold. when i called up the ccd counter and inquired about the issue they said that their steam machine is not functioning properly. when i further inquired as to why was i not informed about this when i was placing my order they did not offer any explanation but only said "kya karoge madam kabhi kabhi aisa ho jaata hai. hum iska kuch naho kar sakte". further the person transferred call to the delivery boy to talk to me and i must bring it to your notice that i have not come across a more ill-trained and obnoxious person than him before. when i asked if they have any solution for this problem they said "hum kuch nahi kar sakte." there was no suggestion for reorder or refund from your staff. when i asked if they can take my drink back and heat it and give me they said "aisa nahihota hai". i haven't seen a more unprofessional behaviour before. if this is how to sensitize and train your staff on customer service i would suggest you please revamp your process.


A highly unsatisfied customer.