[Resolved] Capital First — Customer services

chattu dey

from Gurgaon, Haryana

Address:	520010
Website:	www.capitalfirst.com

I am chattu Dey take a pl form capital first form last few month. When I take the pl the guy said there have insurance of rs 300000 for my pl after deduct the amount I get rest of amount but still I did not received the any document of the insurance then call to customer care no the number is invalid mail sent to (customer.[protected]@capfirst.com) many more time they are do not response me finally i stop 3 emi and they add bounce charge add .Every time i tell thy guy who call me kindly waiver the bounce charge then i can pay the 3 emi They abuse me .

Kindly help to resolved, Details are mention below

Lone number 8882081
Lone number 5050520
Lone number 8674639

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May 10, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Capital First Customer Care's response Dear Mr. Chattu Dey,

Greetings from Capital First!

We tried calling you on your mobile number 974xxxx422 on various occasions, however, could not establish successful contact with you.

We would send the final response to your email address [protected]@gmail.com (email id and mobile number masked for security reason).

Assuring you of our best services always.

Regards,
Capital First Limited

Mar 11, 2017

Updated by chattu dey form Last Oct 2016 my father in hospital, in hospital network coverage is poor so maybe not establish successful to contact me.you can mail me chattudey.[protected]@gmail.com.

Last[protected] going to kolkata capital first office & talk to customer care they did not help me and talk like pathetic .He clearly said that you can not pay the EMI so talk to Collection Dept.After that talk to them & told im to Entarie thing he told me that i send your mail to HO for approval the late fine charge, after that you pay .But some lady call me yesterday ([protected]) for payment and use slang language ..Kind give a proper solution for the same .I am fed up form taking lone form capital first .Still i am in hospital My father is cancer patients stage 4 but still i am paying the all EMI, never CHEQUE BOUNCING .its 1St time for the customer service.Now i want to pay the but CHEQUE BOUNCING charges i am not paying .Kindly help .I am fed up.

Mar 13, 2017

Updated by chattu dey Yesterday received this type off mail Capital first don't bother the customer problem mail details below.Kindly help to resolved the issue asap & free me

Without Prejudice
Payment Reminder 2 – Dues not paid

Date :[protected]
Ref. No. : 8882081

To,
CHATTU DEY
VILL NAKPUL PO GOBARDANGA

PS HABRA N24 PGS

Dear Sir/Madam,
Subject: Your PLCL(Product) Loan Account/s No. 8882081

An amount of Rs. 8392.00 is unpaid and overdue, inspite of several reminders.

Please arrange to clear all the overdues immediately at the nearest Capital First Limited branch or at www.capfirst.com

You can now also pay at your nearest Axis Bank Branch.

to avoid serious Criminal/Civil Legal Action. Please also be informed that prolonged overdues in your loan account could seriously impact your

Bureau (Credit information report) Scores and your ability to avail further credit.In case of any further clarification, please visit our branch office

at CAPITAL FIRST LTD., 238B, AJC BOSE ROAD, 1ST FLOOR, NEAR EXIDE WEST BENGAL, KOLKATA - 700020 or contact on[protected]

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Comments

Sanjay Jainwal

from Chakia, Bihar

I have not receive EMI CARD Yet 5 Month plz.tell me about my emi card

Capital First Customer Care's response, Mar 7, 2017

Verified Support

Dear Mr. Sanjay Jainwal,
We request you to write to us on [email protected] with your loan account number and contact details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited