[Resolved]  Capital First — loan ac[protected]assured 5% cash back not received)

Address:Ahmedabad, Gujarat, 382481

I have purchases daikin ac in april'18 and i was told that if you register any credit card with capital first then there is offer for 5% cash back for loan amount and the said amount would be credited directly to your bank account after payment of 3 installment (Out of 9 installments0

The offer period was april'18 to june'18 and i purchases ac in april'18 only and now vijay sales (Maninagar, ahmedabad) is not responding and they are of the opinion that we do not decide about the cash back so you should contact capital first.

I contacted capital first so many times and they put blame on vijaya sales and no body is responding to my query even after several reminders.

It is very unlikely that such well knows companies reject the valid benefit to pass on to genuine customer.

If you could please look into this and let me know if i can get any solution for this.

Thanks
Dipak
M : [protected]
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May 31, 2019
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2019
Capital First Customer Care's response
Dear Sir,

Thank you for writing to us.

This is with reference to your concerns regarding cashback for your loan account number 14852824.

We wish to inform you that we are working on your concern and we would send the final response on your email id at the earliest.

Assuring you best of our services.

Warm regards,

Shashank Shetty
Nodal Desk
Team IDFC FIRST Bank
www.idfcfirstbank.com
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