[Resolved] Capital First — Payment not updated and applied late fee

shilpimehra0812

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110055
Website:	www.capitalfirst.com

Hi,
I have 2 loan accounts 5731890 for which i pay 2000 & 2750. I paid through Paytm but they did not update my payment and kept charging my account and when asked to update the previous payment they did not bother to revert moreover they applied late fee of INR 800. I m not gonna pay any late fee and will also not pay further EMIs if proper resolution not given. contact me ASAP.

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Oct 29, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Sep 27, 2016

Updated by shilpimehra0812 Still no response received from capital first.. such a fraud company it is.. i have also used bajaj finserv but never faced such issues ever.. no problem.. i will ensure no further payments released to them until they sort out this issue.

Verified Support

Sep 27, 2016

Capital First Customer Care's response Dear Ms. Mehra,

This is with reference to your concerns regarding ECS issue and charges waiver for your loans.

Further to our telephonic conversation, we have sent you the final response to your email address [protected]@gmail.com (email id masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited