[Resolved]  Mahindra First Choice (Preet Vihar) — Cheating with Warranty and Car

Address:

East Delhi, Delhi

Hello,

This complaint is regarding the cheating that Mahindra First Choice, Situated in Preet Vihar Opposite the Preet Vihar Metro Station Delhi. The vicious circle started just after i purchase my Mahindra Renault Logan GLX 1.4 (Black) Car on 28th May, 2012. At the time of purchase the car showed around 69500 on the odometer. and was sold to me at a price of 2,45,000. I used the car for 3 days and it started giving start-up problems and when i approached the Mahindra First Choice they sent me to one of the car workshop with which they have tie-ups as they say. Mechanic did some testing and said my car's battery is faulty and its better to change this battery. So for that i asked the Mahindra First Choice people to look into the case as its just three days that i have purchased this car from you people and now its giving this problem. They made some excuses and asked me to give some money to get it change,i asked how much amount, they said almost 2500 + Battery. I absolutely denied that and after having some talks i agreed at 1500 + Battery as this was the car which i was about to gift this car to my wife. I ignored the case.
Next time after 3-4 days it started giving clutch problem, i already had asked them to get it checked before taking the delivery of the car, that time they had tighten the nuts of clutch wire and gave that car to me and said now its fine and it was just loose wire which was causing wire. But when it started cranking noise i took this car to them and again they sent me to the same car mechanic workshop and their they kept my car for 3 days and returned it without almost empty fuel tank which was almost full when i gave them. Again Mahindra People started saying that i will have to pay some amount, which at that time i denied and said that what does that warranty mean which i have paid for.

I actually paid extra for the one year warranty for my car at the time of purchasing it. Now all after it, a day came after almost 25 days, the power window motor started giving problems and i again contacted Mahindra First Choice people, they sent me to a local mechanic he charged me 400 bugs for checking the motor, that time i didn't even called back to Mahindra First Choice people as that was a small amount for which i felt to talk about. After this the fuel gauge of the car stopped showing any increase even after top-up the fuel up-to the maximum level. They again sent me to the same mechanic and that time also he did some fuse checks and charged 250 again, that time also i didn't bother to ask them for the same due to small amount and thought not to disturb them again and again.

Then after it my car started consuming high quantity of coolant for which i called them, they said to take that car to them, but due to some official work i had to put this repair on hold for some time and all those days my car was in the garage as i instructed my family members not to drive it until repair of coolant problem.
Today(29th Nov, 2012) when i took my car to them for the same problem, then in the morning the observers of the Mahindra First Choice, saw it and said it might be some air vent in the engine or around some head gasket, that time one of the observer from Mahindra came and checked the car and said that all this is in warranty and Mahindra will repair everything for no cost. That time the observer of Mahindra First Choice agreed that yes this is under warranty and they will send the car to Mahindra Authorized Service Center. But when in the evening, i called them i shocked to see that they are again cheating me as despite of agreeing to take my car to some Authorized Service Center they sent my car again to the same workshop (Dahmesh Automobile Workshop). And they said that part is not under warranty and hence i will have to pay for this. When for the same i called the observer of Mahindra, he even shocked to hear that my car is in that local workshop instead of Mahindra's Authorized Workshop.
And when in the morning i took my car to Mahindra First Choice there was no leaking in the hose pipe as all of them saw that and when they called me again they showed that Hose pipe is leaking from the seal.
I am very depressed with plan they are playing with me.
This has really caused me mental torture and really a hard headache due to loss of sleep.
This type of immoral business strategy is not expected from such a renowned firm.

I am just a middle class employee working in some small company, i had saved money to purchase a car with very deep efforts. But all this cheating and fraud has made me to go in depression.

This is a clear case of cheating and be fooling customers under the pretext of well known brand. I want to seek compensation based price overcharged to me (Rs. 1 lakh) being the difference of amount charged to me and fair price valuation .


I want some one to help me with this as soon as possible. My car is under warranty and just ran for 1600 Kilo-meters since i have purchased that car from Mahindra First Choice.

Got checked my car from the same local wrokshop for the service, they just added top-up in break fluid. And said there is no need of getting it services till 5000 kms. i am really concerned for my car. Please, if any one can then please help me as i am begging for what are my rights.


Thanks & Regards,
Himanshu Nangia
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