[Resolved]  Volkswagen - Jetta — After Sales service/Lack Of professionalism

Address:

Gautam Buddha Nagar, Uttar Pradesh

I would like to Introduce myself as Siddhant Tomar Presently working with jet airways.
I will be highly obliged if you kindly pay attention to my complaint which is as follows
Make/Model:Jetta Highline-White A/T
Owner's Name:Siddhant Tomar
Dealer's Name- Viraj Automobiles Pvt. Ltd.
A-18, Sector 6,
Noida - 201301
New Delhi & NCR
Date Of Purchase : 11th nov 2012
Date Of Expiry Of Temp. Registration:22nd Dec 2012
Email I.d: [protected]@gmail.com
i have purchased a VW JETTA HIGHLINE model from the above showroom on the 11th of nov 2012.i was promised by the sales head team Mr.Sharad and his sales executive Mr.ajay that i will be given all assistance from the dealer's end to obtain the registration of my car as i was outstationed customer based in meerut-U.P and not putting up in noida.He also promised me that a choice number can be arranged and wont be a problem.I am sorry to inform you that the even after a great deal of efforts and argument from the entire team of VW noida including the Sales head Mr.sharad their is very little help which has been offered to me obtain R.C of my car.the fact that my temporary registration has expired and i still dont have been any other document of legality in hand , leaves my car worth lakhs to bite dust in a garage ever since 22nd of dec2012.Inspite of my regular complains to the sales head regarding his team not taking enough interest in my case nothing has been done to aid my case.They are not even receiving my calls these days which forces me to travel all the way from meerut to noida everytime i have to know the status of my documents.i have been given all sort of execuses in past 15 days.i have personally been to meerut RTO to ensure that the series of my number required has opened up where as in the dealer is still trying to take me on ride by telling me that the series is yet not available or you will have in a day or two's time every time i call or visit them personnally.what hurts the most is that inspite of my complaints to all top bosses no one is even ready to keep me informed regarding the progress of my case.now they have stopped responding to my calls all together.if required i can even go ahead and present VW my call records to press my charges against the dealer and its team.
And if its of any help let me mention this across to you that even the temporary registration was offered to me as much as after 10-15 days after the purchase of my car.till then i was running the car on a TC number and i was given the story by Mr.sharad that because the car has been arranged from some other show room in delhi hence forth the delay!!!!the car itself was arranged after the due date of sale as the showroom never had the car in stock but none the less they convinced for booking.
the enitre team of VW noida has mis treated/misguided me in all possible ways( in particular mention to MR.AJAY-sales excutive/Sales head -Mr.Sharad/Mr.Neeraj-Registration Department).it took them more then 17 days even to mail a receipt of confirmation of my number which was done on 12th of dec.it took me more than 100 calls and a lot of argument with the entire even to have the receipt of confirmation of number.finally i was given the receipt of number on 29th dec which if required can be confirmed to VW as i have the forwarded mail with date and email i.d in my inbox.ever since then i have been struggling to obtain My R.C from the dealer.every new day i am given a new story new thoughts/new commitments only to last till the next day .
the least i expect is not to see the car lying in the garage and that to because of sheer negligence of dealer.not only this causes inconvenience to me as a customer but also compromises the brandname and integrity of VW.the odd hours in which i am writing this email should present you my due consirn for my car and lack of faith in the dealer.In such time of crises i look up to you and the team of VW to aid me and to take strict and prompt action in this case so as enabale me receive my required documents as early as possible.