Maruti Suzuki Swift VXi — CHEATING BY SERVICE CENTER

Address:

Thane, Maharashtra

Dear Sir,

I had given my car model Swift VXI (MH 04 CT 4823) to Maruti authorized service center M/s. Sai Services Station ltd, Vasai (west), Dist . Thane – 401202, Maharashtra on 06.03.2012 for paid servicing.

After the servicing, as per the charges claimed by Maruti Svc center, I had paid them Rs. 21,052/- wide their receipt no. 108854 Dtd. 09.03.2013 ( Invoice no. S/R L-67496 & S/R M-67496 Dtd. 06.03.2103).

Further immediately I have handed over the vehicle to them on 09.03.2013 for denting & painting work without taking the delivery & trial run of the vehicle.
On 16.03.2013 I have received the delivery of my car after the payment of Rs. 7,920/- paid by me. (Receipt no. 109062 & 63 dtd. 16.03.2013 & Invoice no. D/P L-53437, D/P C-53437 & D/P M-53437)

On receipt of the vehicle when I took the trial run, there was some abnormal sound observed by me. I have immediately pointed out the same to Svc center Advisor. On that he has replied that this noise is from compressor pulley, belt & connecting shaft and they have mentioned that the compressor is noisy in their one of the above invoice no. S/R L-67496. And I have been told that if it needs to get rectify, there is will be another Rs. 4,500/- needs to be paid by me for replacing the pulley assembly.

I have really shocked & upset by this irresponsible behavior & casual approach of the svc center, as prior to handing over of my car to Sai Services, absolutely there was no such noise was coming from car. Moreover its further shocking that after getting serviced my car from Maruti authorized svc center, rather than problem getting resolved, it has developed new problem. In this whole episode Sai Services have flatly denied to take the responsibility of the same stating that being the car is more than 6 yrs old, even if it was with them for servicing, they are not responsible for their workmanship.

Are these are the standards of Maruti after Sales service???

Do Maruti address the grievances of their customer seriously???

Thanks & Regards,

Vaibhav Vartak
Cell No.:[protected]
Email : [protected]@rediffmail.com
vaibhav.[protected]@lge.com