Carrier Airconditioning & Refrigeration Ltd — Carrier defective ac delivered

Address:	Gurgaon, Haryana
Website:	www.carrierindia.com

This is to inform you that i, rima bhowmick, is a resident of new garia, kolkata had bought an carrier 1.5 tons 5 star split ac white from flipkart order#od[protected] on 24/03/2016, but right form the day of purchase, we are suffering with its deformities and inefficient working problems due to some internal fault. After several complaints to the service center the whole machine was not changed and the respective problem continued. Then we again lodged a complaint to flipkart but they asked us to complain to the carrier customer care at their center and they told us that the problem will be surely solved by our technicians. After 1-2 days they send their unskilled technician who was not able to even handle the situation. He even added to the malfunctioning of the machine. Due to unsatisfaction, we again complained to the authorities.

We bought this a. C around 3 months back, since then number of carrier service technicians and flipkart technicians came but unable to fix the issue with a. C.Initially a. C was not cooling proper properly, then they told the installation is not proper, after few days they found gas is not enough, then water is coming out of that system, now again technician is telling gas is not there. We are literally fed up of this. Now carrier service is telling to check with flipkart about the product they delivered.

Even after spending a big amount for buying the air conditioner our satisfaction was not fulfilled and we felt like somewhat cheated and betrayed.

Our guarantee period will be getting over after few months, what will happen after that?

It’s a request that respective action should be taken against carrier airconditioning & refrigeration ltd. They should be ordered to replace the ac or give our money back.

I hope our complaint will be heard.
I would be highly obliged and thankful to you.

Address:

E/30 new garia co-op housing society ltd.
Kolkata - 700094

Tel no:[protected]
Mob no: [protected] / [protected] / [protected]
Email id: [protected]@gmail.com / saikat. [protected]@gmail.com

Best regards

Rima bhowmick
Rbei/etp2

Tel. +[protected]