[Resolved]  Maruti Suzuki Fort Point Thane — Faulty bluetooth device installed in vehicle purchased in June'12

Address:

Thane, Maharashtra

Complaint against maruti suzuki fort point thane:
Registered vehicle MH03 BE 8437 purchased from maruti suzuki fort point at thane. Car delivered on 9th June 2012 with blue tooth installed (maruti nippon) on request by customer. Customer complained on 10th June about blue tooth not functioning properly - no sound output. Problem fixed on 14th June.
Problem recurred in Nov 2012. Customer complained once again and was told that problem will be fixed when car goes for second service in Dec 2012.
At the time of servicing in Dec, customer was informed that Maruti Nippon will come to residence and fix the problem.
A week later in Dec 2012 a representative of Maruti Nippon came and verified that problem exists but needs to be resolved by the dealer directly. Customer informed fort point thane immediately - no action was taken and no resolution was achieved.
Customer called fort point again in Apr 2013. This time fort point reassured customer and sent engineer over on 26th Apr 2013. Once again engineer verified that problem exists as aux cable or pin is faulty and needs to be replaced - engineer filed report with his comments and customer feedback. Fort point informs customer that technician will visit on 4th May. Technician sent without proper address and does not make it to customer residence. Customer made two calls to fort point customer service thane informing them of the situation. Still no resolution of the problem.

Suggested resolution: Customer would like a full refund of the amount paid for the blue tooth installed in the vehicle.

Worst possible post-sales service ever! A nightmare for any customer!