Cars24 Services — appt id: [protected] - cars24 finance team not aware of loan foreclosure process - icici

I sold my swift car on[protected] and i got the whole amount in my account on[protected] except rs. 20, 000 which they kept on hold and assured to return after they get the noc from bank (Icici). I had 3 emis left with the bank and cars24 asked me some documents and they made a payment against my loan account number on[protected] which was due to bank as emi. Cars24 made an online payment for this but sorry to say finance team of cars24 was not aware how to foreclose the account. They just made a payment without knowing which head the amount should be paid.

I visited the icici branch (Sec 61 noida) on[protected] for noc and came to know that the payment mode is not correct and they (Icici) cannot close the account. I spoke to cars24 and they told me don't worry sir, bank people don't know the process your account will automatically be closed in 7-8 business days and asked me to wait. I visited the branch on[protected] and the bank officer told me that your account is still active and that officer sent a mail to the concerned
Department to take further action and asked me to come on[protected]. I visited the branch again on[protected] and came to know that the payment is made in wrong head of the loan account. Bank officer suggested me to raise the refund request and then close the account from the branch itself and told me it will take 5-7 business days to refund.

Impacts:-
1. My home loan emi got bounced which was due on 10th of month because i could not got rs. 20, 000 which cars24 kept on hold.
2. Icici bank will charge car loan emi which is due on 15th of month and its independence day on 15th so they will deduct the car loan emi on 14th.
3. I dont have enough money in my account to pay both home loan and car loan emi.
4. Bouncing of emis will ruin my cibil score.
5. Unnecessary visits to branch in my office hours exploiting me.
6. No cooperation from cars24.