[Resolved] Cinepolis India — 3 weeks completed, money not refunded back

JayaPrakash AJP

from Bengaluru, Karnataka

Feb 7, 2018

Address: Gurgaon, Haryana

Website: www.cinepolisindia.com

On 18th Jan'2018, I tried booking ticket for movie "GANG" through CINEPOLIS website. Money debited but ticket not issued. I waited for 3 weeks(mentioned in cinepolis website), it been more than 3 weeks, my money not credited to my account.
Bank Reference No:[protected]
Mobile No: [protected]
I tried booking for
Date: 21-Jan-2018
Location: Hyderabad, Cinepolis Manjeera Mall, Kukatpally, Hyderabad.

Any details you required, I can provide.
Try to issue my money back as soon as possible

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Mar 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2018

Cinepolis India Customer Care's response Hi Jaya Prakash,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Feb 13, 2018

Updated by JayaPrakash AJP I didn't get next update from your team, what the update

Feb 24, 2018

Updated by JayaPrakash AJP No update from 10 days, it been more than 1 month my money debited. No proper response from your side. Y are delaying. I am processing according to your refund rules mentioned in website. My money not credited as well as no proper reply.

Mar 21, 2018

Updated by JayaPrakash AJP My complaint is not yet resolved. How it changes to resolved. Help me out with this.

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Comments

shabbirshama

from Mumbai, Maharashtra

Feb 20, 2018

Too many ads wasting nearly 30/45 mins of our precious time we pay to watch movies and not ads.
Shabbir Shama [protected]
At present at fun republic cinnepolis mumbai.

Cinepolis India Customer Care's response, Feb 21, 2018

Verified Support

Hi Shabbir Sahama,

Sorry for the inconvenience. Kindly share your Email ID at [email protected] with your ticket number (20910) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Mar 1, 2018

Verified Support

Hi Shabbir Sahama,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

DEBASIS BANDYOPADHYAY

from Shahpur, Gujarat

Feb 20, 2018

Cinrpolis VIP Magarpata Pune Screen3 D1 and D2 seats recliner not working 9.55pm show 10Feb2018. Duty manager arrogant and misbehaved with me.
Alternate seats not provided. Very unruly staff behaviour.

Cinepolis India Customer Care's response, Feb 21, 2018

Verified Support

Dear Debasis Bandyopadhyay,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (20912) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Mar 1, 2018

Verified Support

Dear Debasis Bandyopadhyay,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.