Cinepolis India — Amount debited but booking failed

I had made a payment for booking 4 tickets at CINEPOLIS DLF SAKET for 10:10Am show of bhool bhulaiya on 23rd November 2024.

The amount was debited but the tickets were not booked and the booking was not completed . I am attaching the screenshot of the same. Kindly reverse the charges ASAP.

I have just talked to my bank. They are saying that the amount has been debited from my account and even the transaction is approved by NPCI and has been credited to the beneficiary account Which is of HDFC bank.

However, my booking was not confirmed and the tickets were not mailed to me. So I kindly request to refund the amount as soon as possible.